Error uploading 81 MB file

RLOMASKY

I'm trying to upload an 81 MB file, and it's failing with "Error processing output message." I've read that one should use IN BATCHES OF, but I'm not sure how that works with what I'm doing. I have a Document field in a BO.

Here's my code for the create process:

CREATE ReportMedia WITH ReportMedia.ob_Report=LoggedInRegularUser.SelectedReport, ReportMedia.LocalPath = '/home/athena/media/' + LoggedInRegularUser.SelectedReport.ID

VIEW ReportMedia USING Detail

I'm never writing an explicit IMPORT statement.

BenHayat

RLOMASKY wrote
I'm trying to upload an 81 MB file, and it's failing with "Error processing output message." I've read that one should use IN BATCHES OF, but I'm not sure how that works with what I'm doing. I have a Document field in a BO.

Here's my code for the create process:
CREATE ReportMedia WITH ReportMedia.ob_Report=LoggedInRegularUser.SelectedReport, ReportMedia.LocalPath = '/home/athena/media/' + LoggedInRegularUser.SelectedReport.ID

VIEW ReportMedia USING Detail
I'm never writing an explicit IMPORT statement.

Back in summer of 2014 [V5.9], I was about to pick up a project that required uploading lots of large PDF files, and it would fail on most files over 50MB. I hope this is not that case anymore.

I forgot to mention, 5.9 was using Sencha's upload system. Now we're using Kendo's. But the error could be from Aware Server running out of memory on the receiving side.

RLOMASKY

I'm happy to write an explicit IMPORT statement if that's going to make it work.

tford

Bruce,

Is it failing when when you are VIEW ing the newly created ReportMedia instance and trying to upload a doc to that instance?

RLOMASKY

Hi Tom,

Thanks. It's failing when I upload the file:

Thanks,
Rachel

BenHayat

tford wrote
Bruce,

It's "Rachel"... 😃

Bruce [Lee] is trying to get credit for Rachel's good work. :mrgreen:

BenHayat

RLOMASKY wrote
Hi Tom,

Thanks. It's failing when I upload the file:

Thanks,
Rachel

Are you doing the upload on the local development machine or remote server?
If remote server, are you connected to internet via WiFi or hard wire? I've had issues (not aware) when uploading and connected via WiFi and I'd get corrupted files.

RLOMASKY

Remote machine, Ubuntu, on the cloud. Uploading from a laptop.

BenHayat

RLOMASKY wrote
Remote machine, Ubuntu, on the cloud. Uploading from a laptop.

Is your laptop connected to internet via WiFi or hard wire? I've had problems in file upload using WiFi because of WiFi disruption. Keep this variable into considerations.

RLOMASKY

Wifi is reliable. And it fails 100% of the time. Seems very unlikely to be a network problem.

RLOMASKY

This is the error that is being written into my system.log:

2017-04-19 20:56:34,160 ERROR Reply#1833#Athena3#d8176dc2aa4010880ea950ccbad360c0    -Execution Exception after resuming a process message Operation error.
2017-04-19 20:56:34,161 ERROR Reply#1833#Athena3#d8176dc2aa4010880ea950ccbad360c0    -18 Resumed process CreateReportMedia has failed. Message is Operation error. Sending failure reply

RLOMASKY

And this in my Tomcat log:

017-04-19 21:09:16,157 Athena3#admin -21 Process CreateReportMedia is suspended. Its id is 1879
2017-04-19 21:09:16,157 Athena3#admin -17  

2017-04-19 21:09:16,157 Athena3#admin -17  

Tomcat: Server replied to the original request that some UI operation is required
Tomcat: DocumentUploadServlet: POST called
Tomcat: Name is: object_name
Tomcat: Name is: object_id
Tomcat: Name is: attr_name
Tomcat:  Out of memory error encountered in the source IS
Tomcat: IBAF Exception trying to send JMS message
Tomcat: Error processing output message
Tomcat: 	at com.bas.connectionserver.iopipes.RequestReplySource.sendMessages(Unknown Source)
Tomcat: 	at com.bas.connectionserver.server.ConnectionFactory.A(Unknown Source)
Tomcat: 	at com.bas.connectionserver.server.ConnectionFactory.sendMessage(Unknown Source)
Tomcat: 	at com.bas.webapp.common.WebAppUtils.sendMessageToExecutionEngine(Unknown Source)
Tomcat: 	at com.bas.webapp.common.WebAppUtils.sendMessageToExecutionEngine(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.A(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.A(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.doPost(Unknown Source)
Tomcat: 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:644)
Tomcat: 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
Tomcat: 	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
Tomcat: 	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
Tomcat: 	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)
Tomcat: 	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506)
Tomcat: 	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)
Tomcat: 	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
Tomcat: 	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610)
Tomcat: Trying to reset JMS after failing to connect to the server.
Tomcat: 	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88-)
Tomcat: 	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:537)
Tomcat: 	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1081)
Tomcat: 	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:658-)
Tomcat: 	at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:222)
Tomcat: 	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1566)
Tomcat: 	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1523)
Tomcat: 	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
Tomcat: 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
Tomcat: 	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
Tomcat: 	at java.lang.Thread.run(Thread.java:745)
Tomcat: INFO: org.openadaptor.adaptor.jms.JMSSink Closing JMS Queue/Topic defaultinputqueue
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher - closing JMS connection
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher - connection.stop()
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher - producer.close()
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher - session.close()
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher - connection.close()
Tomcat: INFO: org.openadaptor.adaptor.jms.JMSSource Closing JMS Queue/Topic defaultoutputtopic
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSListener - closing JMS connection
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSListener - connection.stop()
Tomcat: INFO: Calling System.runFinalizersOnExit (true)
Tomcat: INFO: Default locale for machine is en_US
Tomcat: INFO: Default timezone for machine is Etc/UTC
Tomcat: INFO: Property UIInputAdaptor.LocaleISOLanguageCode set to 'en'
Tomcat: INFO: Property UIInputAdaptor.LocaleISOCountryCode set to 'US'
Tomcat: WARN: Retaining default locale
Tomcat: INFO: Property UIInputAdaptor.TimeZone set to 'Etc/UTC'
Tomcat: WARN: Retaining default timezone
Tomcat: INFO: Property UIInputAdaptor.Logging.LoggingTimeInfo set to 'true'
Tomcat: INFO: Property UIInputAdaptor.Logging.LoggingThreadInfo set to 'false'
Tomcat: INFO: Property UIInputAdaptor.Logging.LoggingPackageInfo set to 'false'
Tomcat: INFO: Property UIInputAdaptor.Logging.RemoteLogSetting set to 'FATAL'
Tomcat: INFO: Checking RemoteLogger
Tomcat: INFO: Logger status=OutputLogger status:   loggingTimeInfo = true loggingThreadInfo = false loggingPackageInfo = false logLevel for [DEFAULT] is [INFO]
Tomcat: INFO: Property UIInputAdaptor.LogStdout set to 'false'
Tomcat: INFO: UIInputAdaptor creating Controller as instance of com.bas.openadaptor.SingleSourceCtrler
Tomcat: INFO: UIInputAdaptor Initializing Controller
Tomcat: TRACE: Constructing SimpleController
Tomcat: INFO: UIInputAdaptor.Controller setting propsPrefix to UIInputAdaptor.Controller
Tomcat: INFO: UIInputAdaptor.Controller Creating Security Manager
Tomcat: INFO: UIInputAdaptor.Controller No Security Policy in use
Tomcat: TRACE: SimpleController UIInputAdaptor.Controller init complete
Tomcat: INFO: UIInputAdaptor creating PipelineController as instance of org.openadaptor.adaptor.STPipelineController
Tomcat: INFO: No timeout for component initialization.
Tomcat: INFO: IS terminating
Tomcat: INFO: UIInputAdaptor.Controller - Source IS is exiting
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSListener - consumer.close()
Tomcat: INFO: SourceListenThread returning
Tomcat: TRACE: SimpleComponent IS init complete
Tomcat: TRACE: SimpleComponent QS init complete
Tomcat: TRACE: AbstractWriter QS init complete
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSSink propsPrefix=UIInputAdaptor.QS
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSSink RetryLimit=-1
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSSink RetryDelay=100000
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSSink MessageType=Object
Tomcat: INFO: org.openadaptor.adaptor.jms.JMSSink Initialising JMS Queue/Topic UIInputAdaptor.QS
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher propsPrefix=UIInputAdaptor.QS.Publisher
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher MessageMode=Queue
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher JNDI_PROVIDER_URL=tcp://aware:61616
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher JMDI_FACTORY=org.apache.activemq.jndi.ActiveMQInitialContextFactory
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher JMS_QUEUE_FACTORY=ConnectionFactory
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSListener - session.close()
Tomcat: INFO: Adaptor terminating with error code 1
Tomcat: INFO: UIInputAdaptor.Controller - Sources are dry; terminating
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher JMS_QUEUE=dynamicQueues/defaultinputqueue
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher Publisher.ClientID=null
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher Publisher.OverrideExistingClientID=false
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher Publisher.Transacted=true
Tomcat: INFO: UIInputAdaptor - Controller thread is dead - run() returning
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSListener - connection.close()
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher Publisher.DeliveryMode=2
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher Publisher.Priority=5
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher Publisher.TimeToLive=0
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSPublisher - establishing JMS connection
Tomcat: INFO: QS terminating
Tomcat: INFO: UIOutputAdaptor.Controller - Source QS is exiting
Tomcat: INFO: Adaptor terminating with error code 1
Tomcat: INFO: UIOutputAdaptor.Controller - Sources are dry; terminating
Tomcat: INFO: UIOutputAdaptor - Controller thread is dead - run() returning
Tomcat: TRACE: your JMS vendor implementation of QueueConnectionFactory.createQueueConnection() returns a class which is an instance of TopicConnection as well as an instance of QueueConnection
Tomcat: INFO: org.openadaptor.adaptor.jms.JMSSink Initialisation succeeded for Queue/Topic defaultinputqueue
Tomcat: INFO: UIInputAdaptor.Controller linking IS to QS
Tomcat: INFO: Calling System.runFinalizersOnExit (true)
Tomcat: INFO: Default locale for machine is en_US
Tomcat: INFO: Default timezone for machine is Etc/UTC
Tomcat: INFO: Property UIOutputAdaptor.LocaleISOLanguageCode set to 'en'
Tomcat: INFO: Property UIOutputAdaptor.LocaleISOCountryCode set to 'US'
Tomcat: WARN: Retaining default locale
Tomcat: INFO: Property UIOutputAdaptor.TimeZone set to 'Etc/UTC'
Tomcat: WARN: Retaining default timezone
Tomcat: INFO: Property UIOutputAdaptor.Logging.LoggingTimeInfo set to 'true'
Tomcat: INFO: Property UIOutputAdaptor.Logging.LoggingThreadInfo set to 'false'
Tomcat: INFO: Property UIOutputAdaptor.Logging.LoggingPackageInfo set to 'false'
Tomcat: INFO: Property UIOutputAdaptor.Logging.RemoteLogSetting set to 'FATAL'
Tomcat: INFO: Checking RemoteLogger
Tomcat: INFO: Logger status=OutputLogger status:   loggingTimeInfo = true loggingThreadInfo = false loggingPackageInfo = false logLevel for [DEFAULT] is [INFO]
Tomcat: INFO: Property UIOutputAdaptor.LogStdout set to 'false'
Tomcat: INFO: UIOutputAdaptor creating Controller as instance of org.openadaptor.adaptor.SimpleController
Tomcat: INFO: UIOutputAdaptor Initializing Controller
Tomcat: TRACE: Constructing SimpleController
Tomcat: INFO: UIOutputAdaptor.Controller setting propsPrefix to UIOutputAdaptor.Controller
Tomcat: INFO: UIOutputAdaptor.Controller Creating Security Manager
Tomcat: INFO: UIOutputAdaptor.Controller No Security Policy in use
Tomcat: TRACE: SimpleController UIOutputAdaptor.Controller init complete
Tomcat: INFO: UIOutputAdaptor creating PipelineController as instance of org.openadaptor.adaptor.STPipelineController
Tomcat: INFO: No timeout for component initialization.
Tomcat: TRACE: SimpleComponent QS init complete
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSSource propsPrefix=UIOutputAdaptor.QS
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSSource RetryLimit=-1
Tomcat: TRACE: org.openadaptor.adaptor.jms.JMSSource RetryDelay=100000
Tomcat: INFO: org.openadaptor.adaptor.jms.JMSSource Initialising JMS Queue/Topic Listener UIOutputAdaptor.QS
Tomcat: TRACE: your JMS vendor implementation of TopicConnectionFactory.createTopicConnection() returns a class which is an instance of QueueConnection as well as an instance of TopicConnection
Tomcat: INFO: org.openadaptor.adaptor.jms.JMSSource Initialisation succeeded for Queue/Topic defaultoutputtopic
Tomcat: TRACE: SimpleComponent SFP init complete
Tomcat: TRACE: SimpleComponent RRP init complete
Tomcat: TRACE: SimpleComponent OS init complete
Tomcat: TRACE: AbstractWriter OS init complete
Tomcat: INFO: UIOutputAdaptor.Controller linking QS to SFP
Tomcat: INFO: UIOutputAdaptor.Controller linking SFP to RRP
Tomcat: INFO: UIOutputAdaptor.Controller linking RRP to OS
Tomcat: Successfully reset JMS connection with the server
Tomcat: INFO: UIOutputAdaptor.Controller running
Tomcat: TRACE: UIOutputAdaptor.Controller - Starting thread for Source QS
Tomcat: INFO: QS running in listen mode
Tomcat: INFO: org.openadaptor.adaptor.jms.JMSSource Start processing JMS Queue/Topic defaultoutputtopic
Tomcat:  Out of memory error encountered in the source IS
Tomcat: IBAF Exception trying to send JMS message
Tomcat: INFO: UIInputAdaptor.Controller running
Tomcat: TRACE: UIInputAdaptor.Controller - Starting thread for Source IS
Tomcat: Error processing output message
Tomcat: 	at com.bas.connectionserver.iopipes.RequestReplySource.sendMessages(Unknown Source)
Tomcat: INFO: IS running in callback mode
Tomcat: 	at com.bas.connectionserver.server.ConnectionFactory.A(Unknown Source)
Tomcat: 	at com.bas.connectionserver.server.ConnectionFactory.A(Unknown Source)
Tomcat: 	at com.bas.connectionserver.server.ConnectionFactory.sendMessage(Unknown Source)
Tomcat: 	at com.bas.webapp.common.WebAppUtils.sendMessageToExecutionEngine(Unknown Source)
Tomcat: 	at com.bas.webapp.common.WebAppUtils.sendMessageToExecutionEngine(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.A(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.A(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.doPost(Unknown Source)
Tomcat: 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:644)
Tomcat: 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
Tomcat: 	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
Tomcat: 	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
Tomcat: 	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)
Tomcat: 	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506)
Tomcat: 	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)
Tomcat: 	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
Tomcat: 	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610)
Tomcat: 	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88-)
Tomcat: 	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:537)
Tomcat: 	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1081)
Tomcat: 	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:658-)
Tomcat: 	at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:222)
Tomcat: 	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1566)
Tomcat: 	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1523)
Tomcat: 	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
Tomcat: 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
Tomcat: 	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
Tomcat: 	at java.lang.Thread.run(Thread.java:745)
Tomcat: com.bas.connectionserver.server.ConnectionException: Error processing output message
Tomcat: 	at com.bas.connectionserver.server.ConnectionFactory.A(Unknown Source)
Tomcat: 	at com.bas.connectionserver.server.ConnectionFactory.A(Unknown Source)
Tomcat: 	at com.bas.connectionserver.server.ConnectionFactory.sendMessage(Unknown Source)
Tomcat: 	at com.bas.webapp.common.WebAppUtils.sendMessageToExecutionEngine(Unknown Source)
Tomcat: 	at com.bas.webapp.common.WebAppUtils.sendMessageToExecutionEngine(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.A(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.A(Unknown Source)
Tomcat: 	at com.bas.webapp.thin.servlets.DocumentUploadServlet.doPost(Unknown Source)
Tomcat: 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:644)
Tomcat: 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
Tomcat: 	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
Tomcat: 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
Tomcat: 	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
Tomcat: 	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)
Tomcat: 	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506)
Tomcat: 	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)
Tomcat: 	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
Tomcat: 	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610)
Tomcat: 	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88-)
Tomcat: Document Upload Servlet error: Error processing output message
Tomcat: 	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:537)
Tomcat: 	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1081)
Tomcat: 	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:658-)
Tomcat: 	at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:222)
Tomcat: 	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1566)
Tomcat: 	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1523)
Tomcat: 	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
Tomcat: 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
Tomcat: 	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
Tomcat: 	at java.lang.Thread.run(Thread.java:745)

RLOMASKY

Could the problem be the Document is stored in memory as part of the context?

ACDC

From the Tomcat log it seems like a memory issue ?

RLOMASKY

Making the Tomcat startup memory larger fixed that problem, but the upload never finishes. It never stops spinning.

RLOMASKY

And the file is not on the file system where it should be.

ACDC

If you are using MySql try increasing the: max_allowed_packet=128M (AwareIM sets it to 16m by default)
Also have you tried to set the Java memory heap settings in the awareim.conf file.

BTW, you mention file system - if you are using this method of storage as opposed to the database, have you got the process working on a small size file?

RLOMASKY

Hi,

Yes, using the file system. And it works fine for files of a few MB. It's just the large ones that are failing.

Thanks,
Rachel

BenHayat

RLOMASKY wrote
Hi,

Yes, using the file system. And it works fine for files of a few MB. It's just the large ones that are failing.

Thanks,
Rachel

I think you should report it and provide a small BSV and file to show the problem. I had the same issues in 5.9 with files over 50MB that would fail to upload in store in file system. Although I reported it but since the client changed his mind on the tools, I didn't follow up on this issue.

RLOMASKY

Thank you. Is there a ticket number or something that I can say that I am also having this problem?