My app is hosted on AWS (Oregon region). All good. I have customers all over the US, Alaska, and Hawaii, and I am in Virgina. All are using the same multi-tenant application. One customer (my largest) is in Las Vegas. They are routinely seeing very poor performance even when others, including myself, are experiencing perfectly normal performance. They say that at about the 20-minute mark, the system becomes slow and unusable. They punch out and log back in and experience normal performance for another 20 minutes. Makes no sense. I have run some long sessions trying to duplicate but it doesn't happen.
One thing is that for some reason, my SSL cert doesn't validate for them. Big red line through the cert. Nobody else experiences that. I have no clue how that can be. My cert is absolutely valid.
They say that when they go home and are on their own Cox or whatever network, they experience similar performance. I don't know yet about the cert.
They are the only customer with these issues. They are the biggest customer and the vast majority of the system data is attributable to them. But I have created a user within their account and have yet to experience any of their issues. Runs like champ.
Could there be some trouble between Oregon and Vegas?
Could the broken cert be a symptom of an underlying issue?
Could it be a disturbance in the Force?
I would like to do some ping testing from my server to their network. But again, most of the data points I have so far are in conflict.
I'll take your wildest guess.
