Hey guys & Support,
I FINALLY caught this issue I've been having in the logs.
So we still struggle with the email poller stopping every other day, where I have to Disconnect and Re-Connect to get it going again. (Version 5.9)
However the bigger concern is that there are some clients reporting that Emails aren't being delivered. We have a catch-all address setup with Rackspace where all these emails land. (100's of them every day) but every other day there are couple that stays in the mailbox and for no apparent reason aren't being created in Aware. I can see the email in the inbox, but I don't see it in Aware IM.
So this morning the poller stopped again and When I reconnected I watched the log as it downloaded (Or created Incoming mail notifications) for all but 1 email. Here's the error I caught in the logs:
2016-02-29 12:21:21,695 ERROR -Exception forming notification for e-mail RE: Brandon Carter - Flatrock 901 from Talana talana@airventcape.co.za duplicate entry: RSImage.jpeg E-mail will not be processed
I did check the emails and there are no email like this in our system so this is definitely not a duplicate.
Support... Any idea why this could be happening?
Thanks so much.
Hein
