Login Problems - Invalid Credentials(When it's NOT)

RentProperty

Hi Guys, I'm experiencing a VERY VERY frustrating problem with my Login.

Recently, for no reason at all my AwareIM Started giving me 'Access Denied Invalid Credentials' when I put in Test mode and try to log in locally. So I edit my code, put in test mode and then I Cannot log in unless I Restart the whole AwareIM Server.
Every Time after restarting I Have 1 login (Any Access Level). Then I lock for editing and, when I'm want to test again... Same thing. Won't let me log in unless I restart the AwareIM Server.

It's Killing me!!! Has anyone else ever had this? Any advise will be appreciated.

I've already tried the following:

Cleaned Browser Cache.
Tried Different Browser.
Tried Published version (Same issue as when testing)

Hope someone can put me out of my misery! 🙂 Thanks so much in advance!

customaware

Never seen that before Hein especially a case where you can log in only once.

If you could not log in at all it would indicate to me a problem with you connection to the DB.

I assume you are running this on an EC2 instance? Is the DB on the EC2 or in RDS?

Once you get Invalid Credentials.... can you still log into MySQL via workbench or any other method which might be a way to test in the connection to the DB
is still working.

RentProperty

Hi Mark, thanks for the quick reply.

No this is not even on EC2... This is on my Local Development Laptop 😮

I've Checked now again...

Restart... Log into test with admin / password.
Log out.
Try to log in again with admin/password. --> Invalid credentials.

After getting this i can still connect via workbench to mySQL no problem there. I'm running AwareIM V6 Build 4045, on Windows 10 With MySQL 5.6.

tford

If you are running multiple BSVs, sometimes logout does not remember where it was. I can't remember the exact scenario, but I've seen it before. Have you refreshed the browser? Are you using the test login screen that allows for input of BSV name? In the scenario I am talking about, you would not have to re-edit any code, etc.

RentProperty

Hi Tom,

Yes, I don't have to Re-Edit (So Think we're talking about the same issue). Even if I Just Log out and Try to Log in again it doesn't want to let me in. I'f just dropped all my BSV's now, so will re-import and recreate my Data and see if that makes any difference. Will let you know.

Thnx

tford

Have you simply refreshed your browser?

Are you using the test login screen that allows for input of BSV name?

RentProperty

Hi Tom,

Yes, I was Using the one That Allows you to Specify the BSV, and refreshing the browser did not work.

However after dropping all my BSV's and starting from scratch with 1 BSV...It seems the problem is gone (For now). So it's definitely an issue that arises with multiple BSV's as you suggested.

Kind Regards

Hein

ACDC

I was going to say try login with a different browser, I have had a similar problem and it was the browser

RentProperty

I am trying on ALL different browsers now. Still Same problem. 🙁 @support... Your input would be appreciated. any ideas?

ACDC

Have you changed the password recently, or maybe restored from a backup - Has the password got odd characters in - like a "space"

ACDC

I mean a "space" before or after the password

RentProperty

Nope. For testing locally I always use a very simple password like 1234
🙁

BenHayat

Hein, I thought you said, once you got to 1 BSV the problem was gone. Is it gone?

tford

What happens when you:

1) go into test mode.
2) go to http://localhost:8080/AwareIM/logonAdmin.html then click logout
3) close the browser
4) to again to http://localhost:8080/AwareIM/logonAdmin.html and try to log in

RentProperty

Hi Ben... It did, but then I imported one of the other bsv's I'm working on again and bit later it started doing it again. So Then I dropped everything again and now it seems to be working again...

Bit difficult to Pin Point Exactly under what circumstances it is happening. Will monitor and when I get it again will maybe post a screenscast to demonstrate.

Tom... With regards to your question... While this issue is present, I've tried that but does not seem to make any difference. The only way I found to log in again is to shut down awareIM and restart it again. Even clearing browser history and trying 4 different browsers did not make a difference. Will demonstrate when I get the issue again...
The only other variable in this loop that might differ from other users is that I'm running on a 1 User Licence? However I don't really see how that can cause a problem like this.

For the moment (After dropping my data AGAIN) it is now working. Let's hope it stays that way.

Hope you all have a great day and thanks so much for your input thus far!

JonP

Hi Hein (or someone who knows the answer),

I'm having the exact same problem where test credentials get rejected unless I rerun the control panel. I'm also a single-user license running on a local Windows 10 machine. I don't understand your fix:

However after dropping all my BSV's and starting from scratch with 1 BSV...It seems the problem is gone (For now).

I was able to drop all business spaces except the one I started with, which is not allowed. I was able to drop the versions except for the production version. How did you manage to drop all of yours? Did you not have a production version?

Cheers,
Jon

RentProperty

Hi Jon,

Sho, this was quite a while ago. I contacted support and they confirmed that with the one user licence this is a limitation. Here's vladimir's reply:

Hi Hein,

you must be talking about single user license. It doesn't allow more than one user to login. You have to remember to log out after every browser session or restart the system.

So you need to log out of your session every time other wise it will see it as multiple logins when you try to log into the config tool.

Hope that helps.

JonP

Argh! Yes, that did the trick.

Except in the dozen or so times I've run tests after learning that, I keep forgetting to logout. I need to train myself with some kind of reward/punishment scheme.

Thanks Hein!

customaware

At The Sound Of The Bell.