Error trying to create, load or login to any BSV

JayBell

Hi,

I recently had users reporting "Error generating output message" when trying to log into one of our Aware 5.2 systems.

To investigate I tried to load the BSV in the configuration tool. When I expand the Business Space I see all the versions but all, including the current, have (not loaded) next to them. If I right click and choose Load Version I get the error message which reads "Exception while loading business space version from the server Connection with Aware IM server may have been lost. Make sure that the server is running and re-connect by selecting 'Reconnect' in the 'Tools' menu."

This also happens if I try to create a new business space version.

If I re-connect as instructed the connection appears successful but the same thing occurs - the BSV versions are listed with (Not loaded) next to them. Trying to load the version repeats the error.

Can anyone help please? At the moment no one can log into any of our Aware systems on this server 🙁

Many thanks and kindest regards,

Jay

aware_support

This is most likely a JBoss problem in the old JBoss-based Aware IM versions.

The best solution is to update to the latest version, of course.

Otherwise, try installing the distributable of the same version somewhere in a separate directory and overwrite the entire JBOSS folder of the production installation with the JBOss folder of the installed version. You need to restart the server, of course.

This forum has many threads about these JBoss issues - check them out as well.