I updated my MS Word instance on the server from an old Office XP to Office 2013. All is well on the server. Word documents launched on the server open in Word 2013 and there are no other version of Office or Word on the machine. Now when I do anything that uses MS word, it fails. It's seems that the AwareIM server cannot find Word to do what it needs to do. Here are two errors which are slightly different but seem to say the same thing.
Error #1
2015-05-17 12:47:57,614 ERROR Reply#6#POBITS#cb158a47f4db77b0c40366d94e2a454e -Execution Exception after resuming a process message Internal error. Can't get object clsid from progid
2015-05-17 12:47:57,692 ERROR Reply#6#POBITS#cb158a47f4db77b0c40366d94e2a454e -18 Resumed process FormLetterCandidate has failed. Message is Internal error. Can't get object clsid from progid Sending failure reply
2015-05-17 12:47:57,724 Reply#6#POBITS#cb158a47f4db77b0c40366d94e2a454e -16 Finished resuming process 6
Error #2
2015-05-17 12:50:56,375 POBITS#esdinv3 -Exception while executing method DISPLAY DOCUMENT Exception class=com.bas.basserver.executionengine.ExecutionException message Document engine for template Personal Reference Questionnaire is not installed on the server or not working properly.
2015-05-17 12:50:56,375 ERROR POBITS#esdinv3 -Execution Exception after starting process PrintRefLetter_Reference message Document engine for template Personal Reference Questionnaire is not installed on the server or not working properly.
2015-05-17 12:50:56,375 POBITS#esdinv3 -18 Process PrintRefLetter_Reference has failed
I did restart the server after installing the Office 2013 package.
