Problem with Email Signatures After Upgrading to 5.9

RentProperty

Hi guys, so Since We've upgraded to 5.9 the Email Signatures on our outgoing emails don't seem to work anymore.

When Reaching the Email Client they display as a little block with a cross inside and gives a message that the source could not be found. Nothing Changed in the way we implemented this in 5.8.

Basically we use an HTML Document as the body text of our outgoing email Which Specifies <<LoggedInAdministrator.EmailSignature>> at the bottom. Email Signature is a Picture attribute on our Administrators Object.

Worked like a charm before in 5.8.

Any ideas will be much appreciated!

Kindest Regards

Hein

Powerm

I use an HTML document as attachment on my Notifications ( use when a Process launches an OutgoingEmail to be sent to a Customer ), it works perfectly on V6....just for info.

RentProperty

Thnx PowerM. That is how we also implement it, but we have to use 5.9 as 6.0 doesn't support the Accent theme which we used when we built this app and it will take time to redevelop the interface.

In our outgoing email the 'OutgoingEmail' notification has it's HTMLMessage Setup to point to an HTML document that we have set up that looks like this:

<html>
<head>
<meta charset="utf-8">
<title>Mail Template HTML</title>
</head>
<body>
<pre><<EmailMessage.BodyText>> </pre>
 
<<MMSAdministrator.EmailSignature>>
 
</body>
</html>

Worked perfectly in 5.8 in all our applications. As soon as we upgraded to 5.9 the Signature started not showing when delivered to the email client. I've tried couple of things but to no avail.

Support, any ideas will be appreciated as this looks like it might be a 5.9 bug?

Kind Regards

Hein

hpl123

Hein,
Don´t know what the problem might be but just FYI, I used html e-mail signatures in 5.9 (up to latest build) and worked without a problem. Try a couple of different html signatures and possible different SMTP providers to see if the problem might be any of these. Another thing you could test is to install 5.9 on a "fresh" computer and test just sending an html email and see if that works.

RentProperty

Hi Henrik, thnx I tried that (new 5.9 installation with new bsv to only send email) still not signature on the Recipient side.
When I switch back to 5.8 no problems... email signatures are working fine. This is a real brain teaser.