Export BSV File

bucobill

Has anyone ever experienced an issue where a BSV would not export? We restarted the server and restarted the AwareIM program. We have exported plenty of files however around 11:20AM this morning the system would no longer allow us to export our BSV. We have tried multiple times so we could update our live Business Space. The settings on everything are 512mb. We have done this type of export plenty of times in the past however it is not working now.

We get an error that says something like "Make sure AwareIM server is working or connected." Since we just restarted the entire system including the server we know the service was started and working. We also looked at the Control Panel and it says that the Aware IM Server is Active And Functional.

Help would be appreciated. Thank you.

Powerm

Yes, happened to me too. Might be memory or corrupt bsv issue on the database side.
Few things you can try :

increase memory to 1024 or more
create a dummy bsv and try to export
try to export a previous version of your bsv
create a minor version, put on Test and try to export it

Gabbitas

Hi,

I've had this error in the past too. Are you running MySQL?

Have a look at this thread....especially towards the end

RentProperty

Hi Bucobil,

We had this in the past and lost SOOOO much work, until we fgured out it was a memory issue. Once we increase the Configurator Memory Allocation it stopped. Never lost work again. This usually starts to happen when your BSV becomes quite large.

So try to increase your memory settings and see if that resolves the problem. I suggest the following:

AwareIM Server: 1200 mb
Tomcat: 768 mb
Configurator: 768 mb

This is the setting we've been using for the last year or so. 🙂

himanshu

Hi,
I had also similar issue when my internet network disconnect in between and many times i also lost much work. You can test by connecting to internet first then get start the awareim server and if get disconnected in between then this ERROR comes.

So, for this fix i always start awareim first and then connect my pc to internet if ever there is a connection problem awareim server still works and never loose work.