Lost password - Config tool

Mark HHP

Hey,

I've just got back from leave and now my password to access the config tool doesn't seem to be working. Is there a way to retrieve/reset this through the back somehow?

tford

You should send an email to support@awareim.com or purchase a support ticket. Support never answers license or password issues on the forums.

pbrad

It is probably a coincidence but it is interesting to note that I suffered from exactly the same issue in the past week. If you have more than one business space in your config tool you will likely find that you can still log into the other business spaces using your password.

It would appear that the issue is a corruption in the database of one of the system tables. I haven't spent any time resolving this yet but will post the solution when I find it.
Cheers,
Pete

Mark HHP

Thanks, Pete, I was able to log in to the main system (amen) but I still can't access the DefaultApplication.

I messaged Support who told me to search the forum :/

I found this, which didn't really help, maybe it will help you:

You need to reset the default password using the database tools. The following value below corresponds to the "password" password:

5f4db43b5ad965aa1dfd27a2c8feb1e7

You need to change the Password column in the DefaultBusinessSpaceName_RegularUser table of the BASDB database:

UPDATE DefaultBusinessSpaceName_RegularUser WHERE Password='5f4db43b5ad965aa1dfd27a2c8feb1e7'

where DefaultBusinessSpaceName is the name of your default business space.

pbrad

Hi,

I found the same post and it didn't work for me either. I have to admit that I feel that something has changed recently with the Config Tool that is making it buggy. I used to have hundreds of business space versions and multiple business spaces on both my development computer and production server with no issues. Now, if I have more than two or three versions in each business space on my development computer it takes forever to go into test mode. Similarly if I have more than two or three versions of each business space on my production server, it takes forever to upload a new version and to cache the files on first login after it finally uploads the new version.

Pete

Mark HHP

Now it's giving me that nonsense about requests to the business space still active so I can't take it out of test mode.

Whywhywhy.

Everything was running fine...

itdeptcorp

Just as follow-up;

Was there ever any resolution to this?