Hi Bucobill,
On urgent matters etc, you can always buy a support ticket from Awaresoft. If i have undersood it correctly they can handle both actual problems and help with small development challenges.
Here is the description from their support section/site ( http://awareim.com/support/ ):
Purchase a premium support ticket if you have an urgent issue and want a timely reply from our support team. A premium support request is answered within 24 hours, costs US $50, is good for a single issue, covers up to 30 minutes of our time, and ensures the most efficient handling of your issue.