Any way to embed a carriage return in a Process Rule string?

ddumas

I have an action in a rule in a process that prepares an email. I need line feeds in it. I understand that I can create a notification, and then add <<>> tokens inside. However, I need to the user be able to modify the email before sending. So, I have an object that gets populated first, and then pops up for the user to edit. I would like to create line feeds after the 'Thanks,''

ENTER NEW GenericEmailEmployee WITH GenericEmailEmployee.Message='Project ' +Project.Name + ' is ready for you to review for approval. ' +
'Thanks,
'

Project.ApprovalPreviousOwner.Name,GenericEmailEmployee.SendTo=Project.ApprovalCurrentOwner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' for approval'

ddumas

I created SystemSettings.CR, and set initial value by hitting the Enter key.

It is still not adding the line feed.

ENTER NEW GenericEmailEmployee WITH GenericEmailEmployee.Message='Project ' +Project.Name + ' is has been approved.' +
'Thanks,' + SystemSettings.CR + SystemSettings.CR +
Project.ApprovalPreviousOwner.Name, GenericEmailEmployee.SendTo=Project.Owner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' is approved'

tford

If you take ENTER NEW out, I believe you find this works conceptually. I've used it before. Try usings it with a simple rule which builds the attribute values from the components including the system settings attribute.

ddumas

tford wrote
If you take ENTER NEW out, I believe you find this works conceptually. I've used it before. Try usings it with a simple rule which builds the attribute values from the components including the system settings attribute.

Not understanding the removal of ENTER NEW. I need ENTER NEW to pop up the form, correct?

tford

Try something like this:

CREATE GenericEmailEmployee WITH GenericEmailEmployee.SendTo=Project.Owner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' is approved'

GenericEmailEmployee.Message='Project ' +Project.Name + ' is has been approved.' +
'Thanks,' + SystemSettings.CR + SystemSettings.CR +
Project.ApprovalPreviousOwner.Name, GenericEmailEmployee.SendTo=Project.Owner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' is approved'

EDIT GenericEmailEmployee.Message

ddumas

tford wrote
Try something like this:

CREATE GenericEmailEmployee WITH GenericEmailEmployee.SendTo=Project.Owner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' is approved'

GenericEmailEmployee.Message='Project ' +Project.Name + ' is has been approved.' +
'Thanks,' + SystemSettings.CR + SystemSettings.CR +
Project.ApprovalPreviousOwner.Name, GenericEmailEmployee.SendTo=Project.Owner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' is approved'

EDIT GenericEmailEmployee.Message

Tried that - same result.

I notice on the SystemSessings save at runtime, it strips the linefeed when no "real" characters are in the field.

ddumas

tford wrote
Try something like this:

CREATE GenericEmailEmployee WITH GenericEmailEmployee.SendTo=Project.Owner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' is approved'

GenericEmailEmployee.Message='Project ' +Project.Name + ' is has been approved.' +
'Thanks,' + SystemSettings.CR + SystemSettings.CR +
Project.ApprovalPreviousOwner.Name, GenericEmailEmployee.SendTo=Project.Owner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' is approved'

EDIT GenericEmailEmployee.Message

Got this to work with another approach:

ENTER NEW GenericEmailEmployee WITH GenericEmailEmployee.SendTo=Project.Owner, GenericEmailEmployee.Subject='Project ' +Project.Name + ' is ready for your review',
GenericEmailEmployee.Message='Please review Project ' + Project.Name,
GenericEmailEmployee.FromEmployee=Project.ApprovalPreviousOwner

SEND ProjectAprovalStatusEmail TO GenericEmailEmployee.SendTo

In the ProjectAprovalStatusEmail notification, I simple initialized the subject and (more importantly) message attributes.

The ProjectAprovalStatusEmail.Message attribute has this for its initial value:

<<GenericEmailEmployee.Message>>

Regards,

<<GenericEmailEmployee.FromEmployee.Name>>

So, now I do not need to reference SystemSettings.CR Works now.