IE7,8 and Firefox issues

rocketman

New version 5.5

Users with ie7 (including myself on an old laptop) and IE8 are reporting the app hangs on "Loading Page - Please Wait"

Firefox on windows - user reports document upload icons not visible

Can anyone offer any suggestions as to what might need tweaking n browser settings or Aware startup files.

In all cases users have been happily working flawlessly with AwareIM 5.1 through 5.3

aware_support

IE 7 and IE9 compatibility mode (which should be equivalent to IE 8-) work fine for us. Did your users clear the browser cache?

rocketman

Ie7 (me -old laptop)-cleared cache. Got past ......Please wait.

Now hanging on "loading...." with a spinning circle.

I'll try a full server restart today because it's raining and nobody's flying

aware_support

If this still happens please enable Javascript errors and debugging in the Internet options. Most probably the browser should display a Javascript error. Let us know what the error is.

We cannot reproduce it on our version of IE7

rocketman

The error is

Object doesn't support this action

Ext-all.js, line 21 character 495

On the left side of the console the following is highlighted "for (p in n)"

(quotes are mine)

When I get home, I have fiddler2 running on my laptop if you need more detail. From memory I think it broke on item 13 of the fiddler output. Will re-run later when I get home.

aware_support

Could you please do the following:

Open the file AwareIM/Tomcat/webapps/AwareIM/startup.html
Search for "ext-all.js"
Replace it with ext-all-debug.js"
Run the test again

Report where the error is again - it should be more informative this time.

rocketman

There's more in the same vein. All seem to be related to Ext.Calendar.Data

Object doesn't support this property or method aware.js?V1588, line 1 character 1

Below is all highlighted in yellow

Ext.define("Ext.calendar.util.Date",{singleton:true,diffDays:function(f,b){var c=1000606024,a=Ext.Date.clearTime,e=a(b,true).getTime()-a(f,true).getTime();return Math.ceil(e/c)},copyTime:function(c,b){var a=Ext.Date.clone(b);a.setHours(c.getHours(),c.getMinutes(),c.getSeconds(),c.getMilliseconds());return a},compare:function(c,b,a){if(a!==true){c=Ext.Date.clone(c);c.setMilliseconds(0);b=Ext.Date.clone(b);b.setMilliseconds(0)}return b.getTime()-c.getTime()},maxOrMin:function(a){var f=(a?0:Number.MAX_VALUE),c=0,b=arguments[1],e=b.length;for(;c<e;c++){f=Matha?"max":"min"}return new Date(f)},max:function(){return this.maxOrMin.apply(this,[true,arguments])},min:function(){return this.maxOrMin.apply(this,[false,arguments])},today:function(){return Ext.Date.clearTime(new Date())},add:function(c,e){if(!e){return c}var b=Ext.Date,a=b.add,f=b.clone(c);if(e.years){f=a(f,b.YEAR,e.years)}if(e.months){f=a(f,b.MONTH,e.months)}if(e.weeks){e.days=(e.days||0)+(e.weeks7)}if(e.days){f=a(f,b.DAY,e.days)}if(e.hours){f=a(f,b.HOUR,e.hours)}if(e.minutes){f=a(f,b.MINUTE,e.minutes)}if(e.seconds){f=a(f,b.SECOND,e.seconds)}if(e.millis){f=a(f,b.MILLI,e.millis)}return e.clearTime?b.clearTime(f):f}})

Clicking Continue, next break is:

Object doesn't support this property or method aware.js?V1588, line 1 character 1213

Below is the highlight

Ext.define("Ext.calendar.util.WeekEventRenderer",{requires:["Ext.core.DomHelper"],statics:{getEventRow:function(h,e,c){var g=1,b,a=Ext.get(h+"-wk-"+e);if(a){var f=a.child(".ext-cal-evt-tbl",true);b=f.tBodies[0].childNodes[c+g];if(!b){b=Ext.core.DomHelper.append(f.tBodies[0],"<tr></tr>")}}return Ext.get(b)},render:function(m){var f=0,a=m.eventGrid,k=Ext.Date.clone(m.viewStart),l=m.tpl,q=m.maxEventsPerDay!=undefined?m.maxEventsPerDay:999,s=m.weekCount<1?6:m.weekCount,n=m.weekCount==1?m.dayCount:7,p;for(;f<s;f++){if(!a[f]a[f].length==0){if(s==1){e=this.getEventRow(m.id,f,0);p={tag:"td",cls:"ext-cal-ev",id:m.id+"-empty-0-day-"+Ext.Date.format(k,"Ymd"),html:" "};if(n>1){p.colspan=n}Ext.core.DomHelper.append(e,p)}k=Ext.calendar.util.Date.add(k,{days:7})}else{var e,x=0,b=a[f],z=Ext.Date.clone(k),g=Ext.calendar.util.Date.add(z,{days:n,millis:-1});for(;x<n;x++){if(b[x]){var v=emptyCells=skipped=0,r=b[x],c=r.length,i;for(;v<c;v++){if(!r[v]){emptyCells++;continue}if(emptyCells>0&&v-emptyCells<q){e=this.getEventRow(m.id,f,v-emptyCells);p={tag:"td",cls:"ext-cal-ev",id:m.id+"-empty-"+c+"-day-"+Ext.Date.format(k,"Ymd")};if(emptyCells>1&&q-v>emptyCells){p.rowspan=Math.min(emptyCells,q-v)}Ext.core.DomHelper.append(e,p);emptyCells=0}if(v>=q){skipped++;continue}i=r[v];if(!i.isSpani.isSpanStart){var u=i.datai.event.data;u.weekIndex=f;u.renderAsAllDay=u[Ext.calendar.data.EventMappings.IsAllDay.name]i.isSpanStart;u.spanLeft=u[Ext.calendar.data.EventMappings.StartDate.name].getTime()<z.getTime();u.spanRight=u[Ext.calendar.data.EventMappings.EndDate.name].getTime()>g.getTime();u.spanCls=(u.spanLeft?(u.spanRight?"ext-cal-ev-spanboth":"ext-cal-ev-spanleft")🙁u.spanRight?"ext-cal-ev-spanright":""));e=this.getEventRow(m.id,f,v);p={tag:"td",cls:"ext-cal-ev",cn:l.apply(m.templateDataFn(u))};var h=Ext.calendar.util.Date.diffDays(k,u[Ext.calendar.data.EventMappings.EndDate.name])+1,t=Math.min(h,n-x);if(t>1){p.colspan=t}Ext.core.DomHelper.append(e,p)}}if(v>q){e=this.getEventRow(m.id,f,q);Ext.core.DomHelper.append(e,{tag:"td",cls:"ext-cal-ev-more",id:"ext-cal-ev-more-"+Ext.Date.format(k,"Ymd"),cn:{tag:"a",html:"+"+skipped+" more..."}})}if(c<m.evtMaxCount[f]){e=this.getEventRow(m.id,f,c);if(e){p={tag:"td",cls:"ext-cal-ev",id:m.id+"-empty-"+(c+1)+"-day-"+Ext.Date.format

There's more in the same vein. All seem to be related to Ext.Calendar.Data

rocketman

Meant to add - IE9 users report "No issues - all is well"

aware_support

Could you please do the following now:

Rename the file AwareIM/Tomcat/webapps/AwareIM/aware_ext/aware.js to aware_mini.js
Rename the file AwareIM/Tomcat/webapps/AwareIM/aware_ext/aware_full.js to aware.js
Refresh the browser, so that it picks up the new aware.js file
Run the test again and report where the error message is

(the previous report is not informative enough as it points to the minified version of the Javascript file. We need to see where the error is in the full version)

rocketman

It's 2:00am guys - off to bed - tomorrow (or actually later today LoL)

Night Night

wpp295

Rocketman,

Had the same issue of Loading page hang-up. What I did was delete all resizing of forms. It did the trick. I hope this helps

wpp295

rocketman

Hi Support,

There are now 711 lines of code in the output. Here is the section with the code that breaks (line 63 highlighted). If you want the full output - let me know and I'll email it to you

<visual_perspective name="Office" id="105" is_startup="true" display_errors_in_status="true" startup_process="Initialise" bgnd_process="ShutdownMonitor" bgnd_interval="180" theme="ext-4.1.0/resources/css/ext-all.css">
<element_description>This visual perspective is available to anyone with an access level of Office</element_description>
<vpframe type="main" title_bar="false" collapsible="false" visible="true" splittable="false" borders_off="true">
<page name="BAS_Main_Page" id="0" tabs_at_top="true" force_tab="true">
<pagetab title="Diarised Events" layout="accordion" columns="2">
<panelinfo height="550" width="900">
<content_panel name="Trial Lessons Evg Grps Courses" display_title="true" closable="false" collapsible="true" show_borders="false">
<menu_item name="Query" type="run_query" id="1">
<menu_item_param>TrialFlights</menu_item_param>
</menu_item>
</content_panel>

wpp295 - thanks for your input, Your suggestion however would not go down too well with chrome/safari/firefox/ie9 users who would also have their functionality restricted

aware_support

This seems to contradict with your previous report. The previous report didn't like some method in the caledar. This report seems to indicate that the browser doesn't like the XML (even though, I see nothing wrong with the highlighted line).

So we need you to send the COMPLETE report and ALSO indicate exactly what the Javascript error message is that IE reports.

rocketman

Thought that might be the case. The problem is when I clicked the link to go into the script IE became unresponsive and I had to close the broser down. Going to try again on a more powerful machine in my office (about an hour from this timed post) 10:12 British summer time

rocketman

Hi Support.

Here are the first 64 lines of the file. The break is reported at line 63
Object doesn't support this action - ext_all_debug.js line 63

Will email the full file in a few minutes

/*
This file is part of Ext JS 4.1

Contact: http://www.sencha.com/contact

GNU General Public License Usage
This file may be used under the terms of the GNU General Public License version 3.0 as
published by the Free Software Foundation and appearing in the file LICENSE included in the
packaging of this file.

Please review the following information to ensure the GNU General Public License version 3.0
requirements will be met: http://www.gnu.org/copyleft/gpl.html.

If you are unsure which license is appropriate for your use, please contact the sales department
at http://www.sencha.com/contact.

Build date: 2012-04-20 14:10:47 (19f55ab932145a3443b228045fa80950dfeaf9cc)
*/

var Ext = Ext || {};
Ext._startTime = new Date().getTime();
(function() {
var global = this,
objectPrototype = Object.prototype,
toString = objectPrototype.toString,
enumerables = true,
enumerablesTest = { toString: 1 },
emptyFn = function () {},

    
    callOverrideParent = function () {
        var method = callOverrideParent.caller.caller; 
        return method.$owner.prototype[method.$name].apply(this, arguments);
    },
    i;

Ext.global = global;

for (i in enumerablesTest) {
    enumerables = null;
}

if (enumerables) {
    enumerables = ['hasOwnProperty', 'valueOf', 'isPrototypeOf', 'propertyIsEnumerable',
                   'toLocaleString', 'toString', 'constructor'];
}


Ext.enumerables = enumerables;


Ext.apply = function(object, config, defaults) {
    if (defaults) {
        Ext.apply(object, defaults);
    }

    if (object && config && typeof config === 'object') {
        var i, j, k;

        for (i in config) {
            object[i] = config[i];
        }

rocketman

Using the step over function - line 70 reports Object does not support this property or method

if (config.hasOwnProperty(k))

Interestingly - by using step through (f10) I was eventually able to get into the app. script debugging is disabled in IE advanced settings so maybe a timeout issue?

aware_support

Can you see what's on the stack when you have the problem? It looks like this method has been called with incorrect arguments, so we need to know where this method is called from.

Better still, if you could share your screen in a Skype session, the whole process could be much more efficient. Please send an e-mail to support@awareim.com

aware_support

This has been fixed in build 1594