System error: unable to find design of the document MyReport

robleer

After upgrading to version 5.3 I noticed that I cannot Export my BSV anymore.

It says:
Exception while exporting business space version Unable to find design of the document MyReport

when I try to open the report in the Configuration tool: System error: unable to find design of the document MyReport

How to solve this?

aware_support

Do you have a BSV saved before the upgrade? Does it work?

Powerm

Try to copy/paste "MyReport " from your previous version to the one you are trying to export...

rocketman

Locking the stable door after the horse has bolted I know, but having suffered something similar a while ago, I always export reports and presentations so they can be re-imported if anything goes wrong

robleer

Well, due to many other problem i decided to restore a backup. I think aware should fix this instead of doing this. Thanks for your help.

nlarson

Something similar seems to be happening to me. All custom icons, all reports designs (and not sure what else) seem to have vanished from my latest bsv. I have not upgraded or made any major changes. I did delete a minor bsv version I had been playing with.

I have a .bsv to restore from, but that will mean a losing a fair amount of work. Are there any other solutions?

nlarson

I was able to export the reports from an other bsv, is there any way to fix the icons?

aware_support

Do you remember what you were doing with the version when this problem occurred? Are you working in the testing mode?

Powerm

In my case I think it happens when you publish a new minor version.

nlarson

aware_support wrote
Do you remember what you were doing with the version when this problem occurred? Are you working in the testing mode?

I had 2 minor versions of the same bsv, one which was to be the next release, one created just for messing around. I had been doing a bunch of testing, so in an out of test mode. I then got busy and "left things alone" for a few days and the latest version stayed in test mode. When I returned to the project I could not remember exactly what I had done so far, so I deleted the version I was mucking about in.

Next I tried to export the one that I thought was clean. I got an error about a missing report, so I tried ot export a published versions and got the same issue! That version was clean it was working and I had exported it successful at the time I published it.

Ithen tried some previsou version - they too are corrupt, but if I import from an export of those version all is well. So, what ever caused this is impacting not just one version, but also obsolete version too it would seem.

Not sure if that helps. Is it at all possible to copy the icons form a know good copy? Do I need to go all the way back to my last successful export (around Aug 15th!)

aware_support

Looks like there is a bug somewhere when resources are accidentally deleted from the database. We were not able to reproduce it ourselves - but it looks like it happens occasionally.

Working around it is not that easy unfortunately. You have to either load all resources, such as icons again from the Config. Tool or put them into the database table directly. Putting them directly into the database table if you have some good copy of the version is not trivial, but doable. If anyone is interested we can provide instructions.

Most importantly, though, if anyone can reliably reproduce the problem please let us know asap how to do this.

Gabbitas

Don't know if this will help at all but I had the same problem a few weeks back.

I had a version published and a version of the same BSV under test. I deleted a few obsolete versions of the same BSV and when I went back into the test version my icons had disappeared and some document templates too.

The only way I could get back from it was to restore an earlier backup. Fortunately I backup often so I didn't loose much.

Now I'm a bit fearful of deleting those obsolete versions!

Thanks,

Andy

nlarson

I to deleted some obsolete versions recently.

tford

I have never experienced the issue descreibed here & I use the following coding, testing, production scenario:

1) I have do all configuration & testing work on my laptop. The only BSVs on my production server are the live versions. I never put any BSVs in test mode on my production server.

2) When I have a new build that I'm happy with, I log into the BSV on the production server, select the Standard menu option & upload / publish the BSV from my laptop.

3) Periodically I log into the production server and delete obsolete BSVs using the Standard menu of that BSV.

pbrad

Ditto

tford

Yep, I learned from the master (Pete) back in 2007!

nlarson

Deleted some old versions, tried to export - got this again. fun stuff.

nlarson

aware_support wrote
Putting them directly into the database table if you have some good copy of the version is not trivial, but doable. If anyone is interested we can provide instructions.

Yes please... 3rd time I have lost ALL my icons. It's not hard for me to reproduce this. Create a bunch of versions, make changes to documents icons, and/or presentations along the way. Delete all but the most recent 2-3 versions. I am 3 out of 4 for that working for me.

aware_support

We'd much rather fix the problem, actually. We have tried to reproduce it several times but couldn't. If you know the way to reproduce it reliably please describe in detail how.

nlarson

as much as I would like to have the time to spend QA-ing this issue, it takes me several months to wrack up enough versions to feel the need to delete them.

Even if I just start creating verison for this - my instance is a production server so once I have fixed it I really (REALLY REALLY REALL), do not want to try to make it happen again. Especially since the back I took last night before running deletes seems to have some type of corruption so no I have fix this manually.

Further, I would like to do what Tom and Pete are doing which would allow me to do some testing, but I have just one License and buying a new one to work around a bug and/or help QA is not going to happen in the short-term.

Here is what I have for Detail.

this ALWAY happens following a delete of obsolete versions
this seems to effect all 'newly' modified reports, presentations, as well as every single User Defined Icon. I can not fully dewfine what 'newly' means, but I think it's worked since the deleted version. I can say I have never lost a report I did not work on for several versions.
the icon paths are still stored, if I go to the config tool - but they are not shown in the preview.
Testing seems to have something to do with it. I have twice left a BSV in test mode for 2-3 weeks, so it might happen following a long period of a BSV being left in test. Or it might be that I am doing the deletes which the version is in Test Mode. This is just a hunch, so might be a red herring.
Pasting in reports from good version fixes the report issue. Presentations can be imported. Pasting in VP's or menus from a good version has no effect.

That's all I can provide.

As a temp solution, It would be REALLY nice to have a function to re-obtain icons, which would go through the system and IF the icon is still located on the same path it will get reimported.