Problem with Email

nickh

Hi all,

have been doing some major revamping on our emailing out of aware.

Our system did work but was very clunky. We've effectively just made
things look better and remove some fields from BO's that were not required etc.

However i now seem to have hit a problem where i'm sending an email to a customer BO that is intelligent AND has an email address (this stuff didn't change). Now i'm getting logging errors as below.

Send failed exception thrown No recipient addresses
2012-04-16 17:01:28,998 ERROR -Unable to connect to remote host

mail.lepol.com.au

I have even loaded the CRM awareIM project to check i've got everything working but no joy.

Effectively my steps are.

1) Navigate to customer
2) start process to create a new BO called Email Preview and send the Customer to the Email Preview.
3) Populate EmailPreview with relevent Data
4) On Save of EmailPreview issue the following rule
Create Email WITH Email.Message=EmailPreview.Text,
Email.Subject=EmailPreview.Subject
Email.FromAddress=EmailPreview.FromAddress
SEND Email to EmailPreview.CustomerLink

As above the Email goes through the Sending process but never leaves the Server. Just get a bucketload of files in the "UNSENT_EMAIL" folder and a similar number of the above error messages regarding no recipient.

One more thing i'm doing this is the TESTING environment not a live system as we are certainly not rolling live until this works.

Am i missing something here?

corradomatt

Sounds like you have to issues here....

"Send failed exception thrown No recipient addresses"
for some reason you aren't pulling the customer's email address during the SEND email process. My first thought is that CustomerLink should read something like CustomerEmail or Customer.EmailAddress depending on how your BO is setup. It's really hard to say without more information.

The other issue is that you are not connecting to your outgoing mail server...
"ERROR -Unable to connect to remote host mail.lepol.com.au" and this could be any number of reasons as well. I had trouble connecting to a gmail account once because of the way awareim and gmail operate - they don't play well together. The fix for email server security issues is a product called stunnel - read about it here

I didn't quite understand what you meant when you said that you tested the CRM sample app....did that work for sending emails out or no? And if not, what was the log?

nickh

Corradomatt,

thanks for the reply.

Re the mail server We know this works as the "live" published version uses these details and works fine. I assume that i'm getting the mail server issue due to the fact that i'm sending an email without a recipient and the error occurs next line after the recipient error.

With Regards to my process/Rules i'm issueing the following.

CREATE Email WITH Email.Message=EmailPreview.EmailText, Email.Subject=EmailPreview.Topic, Email.FromAddress='nick@lepol.com.au'
SEND Email TO EmailPreview.CustomerLink

Thats pretty much as simple as it gets.

My Reference to the CRM Database was i loaded this and checked how it send email. It effectively does the same thing. Builds the Email Notification Object (OutboundEmail) with Data then issues the following.

SEND OutboundEmail TO OutgoingEmail.Correspondent

OutgoingEmail is a BO that stores the "email details" The field Correspondent is a Customer.

This is all the same so why is it not working?

Thanks in advance