Access Denied issues

pbrad

Hi,
I have been having intermittent issues on my development pc with logging in and I keep getting the error message: Invalid credentials or access denied. Please try again.

I am finding that the only way to fix the problem is to shutdown the Aware Server and restart it and then it will accept the username and login. However, now I am having a problem logging in to any of my test business spaces and restarting the server or even rebooting the computer is not solving the problem. I cannot seem to access my business space at all using a valid username and login or even the default 'admin' and 'password'.

Is it possible that I have corrupted something? Is there a way to reset the default username and password?
Thanks in advance for your usual prompt respons.

aware_support

The problem seems to be in your configuration. You have a business object "Employee" which is a member of the SystemUser group. The problem is that being a member of this group requires the object to have a number of pre-defined attributes such as "LoginName" and "Password". Normally Aware IM automatically adds these attributes when the object is being added to the SystemUser group. In your configuration, for some strange reasons, these attributes are not there!

So I recommend you do the following:
1) Remove the Employee object from the SystemUser group and save the group
2) Add the object to the group again - check that Aware IM added the "LoginName", "Password" and "AccessLevel" attributes
3) Publish the version and try to login.

pbrad

Hi,
I must be doing something wrong. When I delete the SystemUser version of Employee it also deletes the regular business object version of Employee. When I create a new version of Employee in the regular business objects section it automatically creates a duplicate version of employee in the SystemUser section. It doesn't automatically create the system attributes loginname, password etc...

Even if I create a new business object in Business Object Groups/SystemUser it still doesn't auto create the system attributes as I understand that it should. Am I doing something wrong or is it a remnant of the original Employee Object that has not been fully deleted?

aware_support

I have tried your configuration and everything seems to work fine. Here is what you need to do:

1) Open the SystemUser business object group for editing and remove the Employee object from there
2) Save the group. The system should ask if you want to remove predefined attributes - answer 'Yes'
3) Open the SystemUser group for editing again and add the Employee object to it
4) Save the SystemUser group. The system should ask if you want to add the predefined attributes. Answer 'Yes'

Notice that the system will have added the "LoginName", "Password" and "AccessLevel" attributes. These are the attributes that are missing in your current configuration.

Publish the version and try to login.

aware_support

By the way, just to explain the Aware IM philosophy here:

You can define any business object to represent users of your application. RegularUser is just one such object (a prototype if you like) and you DO NOT HAVE to use it - you can only use your objects such as Employee to represent your users (therefore, linking RegularUser with Employee doesn't make too much sense).

The only requirement is - if you want an object to represent a user of your application (that is, he will be logging into the application) you have to make it a member of the SystemUser group and let Aware IM automtically add required predefined attributes.

Hope this is not too confusing.

pbrad

Excellent! Thanks very much, I am back on track. I realized the mistake that I was making. Instead of editing the system group and removing Employees in editing mode I was working on the left side of the screen and clicking on Employees and deleting it. I figured that if I hit 'update and keep locked' it would update the whole configuration and delete the references to Employee. I now realize that System Group works differently and that you have to work in its' editing mode rather than at the tree menu system level. Thanks again.

Sergej

I have the same issue and this solution works for me. But then again appears.
SystemGroup required predefined attributes are in BO. But password is removed from presentation of main form. Could it be the reason? If so I cant find other way password not to be asked to reenter it.

Sergej

It is solved now by tryouts, dont know exactly what was the reason.

JayBell

I also get this invalid credentials message a lot. Sometimes just trying again and again eventually it will allow access. My test mode went out of the window some time ago and now I have to publish each time. I have a backup of my BSV and I'm happy ro reinstall if I have to. Anyone have any ideas?