Reinstall Aware or samples

JayBell

Hi,

i have a problem with not being able to get into testing mode and lots of problems about invalid credentials. these occur even with the Events, CRM, ordering and Library samples that come with the software. I think the problem was caused by me overwriting the data folder when I decided to move from the evaluation version to the developer edition on my laptop and tried to take my evaluation work with me.

Does anyone know how I can delete and reinstall the sample apps? I have only one BSV of my own work and although it's really small and simple it does have a lot of help documentation done which would take ages to redo otherwise I would contact support about a complete clean reinstall!

Thanks in advance for any help,

tford

Does anyone know how I can delete and reinstall the sample apps?

Simply right click on the BSV in the Configuration Tool to delete the BSV. Then create a new one.

Have you tried to apply the latest build of AwareIM?

JayBell

OK, i'll try that. I think I'm on the latest build, I only bought it a couple of weeks ago. It's so infuriating, test mode never works since I put it on my laptop but even not in test mode I have to keep restarting the control panel otherwise a normal log on starts telling me I'm using invalid credentials. I know other people have had this problem too but the solutions in forum dont go with my problem as i've not made any users, I'm trying with admin and password.

tford

I think the problem was caused by me overwriting the data folder when I decided to move from the evaluation version to the developer edition on my laptop and tried to take my evaluation work with me.

What are the exact steps you took when you did this?

JayBell

I foolishly copied the data folder from my evaluation copy on a desktop to the new copy installed on my laptop 🙁 Vladimir (That guy rocks!) sorted it out for me with batch files but since then I've not been able to use test mode and now the normal mode is playing up lots. Since even the sample apps are behaving strangely (multiple NEW versions) i wanted the simplest possible install of Aware with just my BSV in it. Maybe that will fix it, maybe it wont but I figure that the fewer factors involved the better for trouble shooting.