License expired issue

rocketman

Just posting this in the hope that there is an AwareIM support person on duty 24/7

Have emailed support and phoned Australia - (USA is asleep because of the time difference to Europe and Australia may have gone home for the night.)

Woke up this morning to discover my VPS had been restarted at the datacentre and it looks like they may have changed some hardware overnight.

My Aware cannot start - says license key expired or invalid for this product.

This is my main (only) production server HELP!!!!!!!!!!!

aware_support

If you are running a production center that has to be available 24/7, the best thing to do would be to buy a support plan from us, so that we can help you in a timely manner.

PLEASE NOTE THAT WE ARE NOT OBLIGATED TO HELP YOU if you do not purchase support.

rocketman

All sorted, thanks to the support team for a speedy response

tonyjamero

I was on the same pickle last week. But many thanks to AwareIM support, I am up and running again.