Unable Email from the Library app, SystemSettings, SMTP

gerber1

I have seen a number of email topics where people had trouble sending emails. I thought I should contribute my experience and ask for input from anyone with possible solutions. Thanks in advance.
I am using Aware IM Developer Edition, v 5.1 (1425) and Windows 7.
If you just want to see my question, skip the following paragraph, which is background…

First, I am working on adding e-mail to our application and began by copying some of the objects from the Library app (copy/paste between BSV’s). That did not go well. My “Correspondents” are not “Members,” and changing that plus the location of icons was not practical. When I deleted “Correspondent” from OutgoingEmail and saved, reopened and recreated it as my type “Person,” it would revert back to “Member” even after I removed the other three Communication types and the Communication group itself. It also was stubborn about icons, repeatedly reverting them to a C:\icons_fam\icons folder, even after I copied the necessary icons to my myimages folder and reset them in the application. Well enough of that. I gave up on it and finally deleted everything I copy/pasted from Library and reconstructed it manually in my app. When I tried sending e-mail, it did not work. Rather than troubleshoot from a place of ignorance, I decided to take a two-pronged approach: 1) Use the Library app itself, and 2) Use an SMTP Diagnostics Utility to test my settings.
So, using the Library app either in test or published mode, I get the same results. It appears the app is processing the request, and it takes several seconds and say it sent the email to the specified address.

System settings are :
Outgoing Email Server: smtp.att.yahoo.com
…User Name: rgerber@bellsouth.net
…Password: the correct password
…Outgoing Address: rgerber@bellsouth.net
…Email Port: 465
Incoming Email Server: pop.att.yahoo.com
…User Name: rgerber@bellsouth.net
…Password: the correct password
…Protocol: POP3
…Email Port: 995

I also tried gmail, and I tried the non-SSL ports 25 and 110, respectively, which aren’t supported in these large environments due to largescale abuses…

NOTE: I also used an SMTP Utility from White Peak Software called SMTP Diagnostics v 1.8.0.74, which I found very useful and it cost about $12. It allows you to turn on or off 3 key features: whether to authenticate with the server (some don’t need it), whether to override the FROM and To addresses and whether to log into the POP server before sending (some environments require this, though not the ones I used). This was to validate all the settings I was trying with the Library application and that firewalls and other environmental issues not directly associated with the application that could be problems.

Results:

I was able to send e-mails through att\Yahoo or gmail through the utility using the settings shown above with no difficulty.
At no time was I able to send from the Library app.
I have the following abbreviated log from the server (root\AwareIM\bin\system.log
I apologize for the length of this. I quit working around 22:40, so what follows is apparently the system performing retries at approximately 5 minute intervals. Since most were identical throughout the night, I deleted them until something different showed, which happened twice, which I annotated.

2011-07-16 22:29:42,645 ERROR L3WBCHEM01#admin -Unable to start e-mail channel for business space BASTestDomainLibrary. It is possible that SystemSettings object is not initialised.
2011-07-16 22:35:47,686 ERROR Reply#19 -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at org.openadaptor.adaptor.SimpleController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at com.bas.connectionserver.iopipes.RequestReplySource.sendMessages(Unknown Source)
at com.bas.basserver.channels.ChannelManager.a(Unknown Source)
at com.bas.basserver.channels.ChannelManager.sendNotifications(Unknown Source)
at com.bas.basserver.bsmanager.f.a(Unknown Source)
at com.bas.basserver.bsmanager.e.a(Unknown Source)
at com.bas.basserver.executionengine.ExecutionEngine.a(Unknown Source)
at com.bas.basserver.executionengine.ExecutionEngine.handleServiceReplyNotification(Unknown Source)
at com.bas.basserver.bsmanager.f.a(Unknown Source)
at com.bas.basserver.bsmanager.f.a(Unknown Source)
at com.bas.basserver.iopipes.ComponentSink.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimplePipe.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at com.bas.openadaptor.a$a.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2011-07-16 22:40:47,594 ERROR -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.do(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.access$100(Unknown Source)
at com.bas.basserver.iopipes.EmailSink$d.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2011-07-16 22:46:07,822 ERROR -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.do(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.access$100(Unknown Source)
at com.bas.basserver.iopipes.EmailSink$d.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Repeats about every 5 minutes

2011-07-17 02:57:06,499 ERROR -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.do(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.access$100(Unknown Source)
at com.bas.basserver.iopipes.EmailSink$d.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2011-07-17 03:00:42,200 ERROR BASTestDomainLibrary#620e943d54c1664f12e16756dd4c70c5 -Exception while executing handleTimer(). Exception class=com.bas.basserver.executionengine.ExecutionException message User with this login name
already exists. Please choose a different name
2011-07-17 03:02:26,721 ERROR -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.do(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.access$100(Unknown Source)
at com.bas.basserver.iopipes.EmailSink$d.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2011-07-17 03:07:46,946 ERROR -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.do(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.access$100(Unknown Source)
at com.bas.basserver.iopipes.EmailSink$d.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Repeats about every 5 minutes

2011-07-17 06:57:17,184 ERROR -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.do(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.access$100(Unknown Source)
at com.bas.basserver.iopipes.EmailSink$d.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2011-07-17 06:57:46,308 ERROR Reply#782 -Unknown process context returned in handleServiceReplyNotification() id=782
2011-07-17 07:02:37,449 ERROR -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.do(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.access$100(Unknown Source)
at com.bas.basserver.iopipes.EmailSink$d.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2011-07-17 07:04:44,621 ERROR Reply#797 -Execution Exception after resuming a process message Operation error.
2011-07-17 07:04:44,621 ERROR Reply#797 -18 Resumed process ViewMember has failed. Message is Operation error. Sending failure reply
2011-07-17 07:07:57,666 ERROR -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.do(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.access$100(Unknown Source)
at com.bas.basserver.iopipes.EmailSink$d.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2011-07-17 07:09:36,116 ERROR Library#admin -Unable to connect to remote host smtp.att.yahoo.com
javax.mail.MessagingException: Could not connect to SMTP host: smtp.att.yahoo.com, port: 465
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158-)
at javax.mail.Service.connect(Service.java:255)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:95)
at javax.mail.Transport.send0(Transport.java:162)
at javax.mail.Transport.send(Transport.java:80)
at com.bas.basserver.iopipes.EmailSink.a(Unknown Source)
at com.bas.basserver.iopipes.EmailSink.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at org.openadaptor.adaptor.SimpleController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at com.bas.connectionserver.iopipes.RequestReplySource.sendMessages(Unknown Source)
at com.bas.basserver.channels.ChannelManager.a(Unknown Source)
at com.bas.basserver.channels.ChannelManager.sendNotifications(Unknown Source)
at com.bas.basserver.bsmanager.f.a(Unknown Source)
at com.bas.basserver.bsmanager.e.a(Unknown Source)
at com.bas.basserver.bsmanager.f.a(Unknown Source)
at com.bas.basserver.bsmanager.f.a(Unknown Source)
at com.bas.basserver.iopipes.ComponentSink.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimplePipe.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at com.bas.openadaptor.a$a.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

So, if anyone has any ideas, I would most appreciate if you could share them.

As I indicated above,

I believe the SystemSettings are good since they worked with the SMTP Diagnostic utility.
I believe it is not a firewall because the SMTP Utility was run on the same machine.
I believe it is not the application (Library) since it was supplied by Aware and I have not changed it, and I tried it in test and published modes.
By the way, I set the To email address to different values than the account used to send, with no favorable change.

Oh, and below is the content of the outgoingEmail_Library file, which I find in root\Aware\bin.
Well, I must have missed something, but I am stuck at this point.

#Sun Jul 17 11:55:03 GMT-04:00 2011
MailHost=smtp.att.yahoo.com
Password=xxxxxxxx
UserName=rgerber@bellsouth.net
MailPort=465
FromAddress=rgerber@bellsouth.net

Again, thanks for any help.

gerber1

By the way, the Tomcat log had the following, in case it is of any use with this...

Got XML request <root><continue_process_action process_id="32" process_group_id="display_document" ui_action_name="undefined" /></root>
Sending notification message to the server for process 32
Got XML request <root><cancel_process_action process_id="32" process_group_id="32" ui_action_name="display_document" /></root>
Sending notification message to the server for process 32
Server replied back
Original request is successfully fulfilled
Got XML request <root><get_form_data_action object_name='Member' form_context='edit' object_id='2188' /></root>
Calculating expression Member.FirstName
James
Calculating expression Member.LastName
Blake
Exception getting user defined templates Internal error. Business object BAS_UserDefinedDocument not found in business space version
Evaluating condition Member.EmailAddress IS DEFINED
Condition evaluated to true:rgerber@bellsouth.net
WebServlet URL got request with params:
WebServlet URL got request with params:
Evaluating condition OutgoingEmail.State='Sent'
Condition evaluated to true:Sent=Sent
Evaluating condition OutgoingEmail.State='Sent'
Condition evaluated to true:Sent=Sent
Evaluating condition OutgoingEmail.State='Sent'
Condition evaluated to true:Sent=Sent
Evaluating condition OutgoingEmail.State='Sent'
Condition evaluated to true:Sent=Sent
Got XML request <root><get_form_data_action object_name='OutgoingEmail' form_context='edit' object_id='2213' /></root>
Evaluating condition OutgoingEmail.State<>'Sent'
Condition evaluated to false:Sent<>Sent
WebServlet URL got request with params:
WebServlet URL got request with params:
Got XML request <root><post_form_data_action object_name="OutgoingEmail" object_id="2213" object_version="2" form_name="Main" form_context="edit" >
<post_attribute_data attribute_name="SentToAddress" >rgerber@bellsouth.net</post_attribute_data>
<post_attribute_data attribute_name="ContactTime" >07/17/2011 11:59</post_attribute_data>
<post_attribute_data attribute_name="CreatedOn" >07/17/2011 11:56</post_attribute_data>
<post_attribute_data attribute_name="State" >Unsent</post_attribute_data>
<post_attribute_data attribute_name="Subject" >Library note</post_attribute_data>
<post_attribute_data attribute_name="Message" >Library note sent through bellsouth.net, maybe...</post_attribute_data>
</post_form_data_action>
</root>
Evaluating condition OutgoingEmail.State<>'Sent'
Condition evaluated to true:Unsent<>Sent
WebServlet URL got request with params:
WebServlet URL got request with params:
WebServlet URL got request with params:
Evaluating condition OutgoingEmail.State='Sent'
Condition evaluated to false:Unsent=Sent

Much more rule processing detail was cut from here...

Evaluating condition OutgoingLetter.State='Unsent'
Condition evaluated to true:Unsent=Unsent
Got XML request <root><start_process_action process_name="ShowTip" background="true" ></start_process_action></root>
Calling BAS server
Server replied to the original request that some UI operation is required
WebServlet URL got request with params:
Got XML request <root><cancel_active_process_action process_group_id="1" /></root>
WebServlet URL got request with params:
Got XML request <root><start_process_action process_name="SendEmail" force_no_collection="false" param_values="OutgoingEmail" ><object_reference object_name="OutgoingEmail" object_id="2213" />
</start_process_action></root>
Calling BAS server
Server request completed
Got XML request <root><start_process_action process_name="ShowTip" background="true" ></start_process_action></root>
Calling BAS server
Server replied to the original request that some UI operation is required
Got XML request <root><get_form_data_action object_name='OutgoingEmail' form_name='Main' form_context='edit' object_id='2213' /></root>
Evaluating condition OutgoingEmail.State<>'Sent'
Condition evaluated to false:Sent<>Sent
WebServlet URL got request with params:
WebServlet URL got request with params:
WebServlet URL got request with params:
Got XML request <root><system_settings_action /></root>
Got XML request <root><start_process_action process_name="ShowTip" background="true" ></start_process_action></root>
Calling BAS server
Server replied to the original request that some UI operation is required
WebServlet URL got request with params:
Got XML request <root><start_process_action process_name="ShowTip" background="true" ></start_process_action></root>
Calling BAS server
Server replied to the original request that some UI operation is required
Got XML request <root><start_process_action process_name="ShowTip" background="true" ></start_process_action></root>
Calling BAS server

aware_support

Look at the Aware IM Server log. It clearly says:
Could not connect to SMTP host: smtp.att.yahoo.com, port: 465

This means what it says it means - it cannot connect to this server through this port. Which means that either or both of them are incorrect.

99.9% of people having problems with e-mail use incorrect details for their e-mail server.

Try using Telnet to ping the above server on the above port. If Telnet cannot do this, it will be an independent proof to you that the details are invalid. If Telnet can ping and Aware IM cannot, then it's an Aware IM problem. But I doubt it because there are many people successfully using this feature.

gerber1

I read the log, which is why I used an SMTP Diagnostic utility that allowed me to not only connect to the mail server but also send an email using the same information I entered into SystemSettings. I also tried restarting my system by the way just in case.

Anyway, Telnet shows:

Connecting to smtp.att.yahoo.com:465
attempting 67.195.15.66:465... Success!

SMTP Diagnostics shows a little more:

....................
SMTP Diagnostics Report
Visit http://www.smtpdiagnostics.com/ for more information.
7/17/2011 8:47:00 PM
Elapse time: 0:00:01.778
....................
Email address: rgerber@bellsouth.net
Outgoing mail server (SMTP): smtp.att.yahoo.com
Port: 465
My outgoing server (SMTP) requires authentication
User name for outgoing server (SMTP): rgerber@bellsouth.net
Password for outgoing server (SMTP): *******
Subject: [SMTP Diagnostics] Send Test
Message:
Send test from SMTP Diagnostics.
....................
Connecting to mail server.
Connected.
220 smtp107.sbc.mail.mud.yahoo.com ESMTP
EHLO Gerber-HP
250-smtp107.sbc.mail.mud.yahoo.com
250-AUTH LOGIN PLAIN XYMCOOKIE
250-PIPELINING
250 8BITMIME
AUTH LOGIN
334 VXNlcm5hbWU6
cmdlcmJlckBiZWxsc291dGgubmV0
334 UGFzc3dvcmQ6
NTYxMmlpLQ==
235 OK, go ahead
RSET
250 flushed
MAIL FROM: rgerber@bellsouth.net
250 OK , completed
RCPT TO:rgerber@bellsouth.net
250 OK , completed
DATA
354 Start Mail. End with CRLF.CRLF
.
250 OK , completed
QUIT
221 Service Closing transmission
Disconnected.
....................

...and I can confirm that the e-mail is actually sent. So when I see that some applications can connect and the Library app cannot, I seek your assistance in figuring out why, so it can be remedied. I am ready to try whatever makes sense.

I think it is not the settings that are the problem. I think it is not a firewall that is the problem. Otherwise Telnet and SMTP Diagnostics run on the same machine should also fail.

Is there something else we can try?

Are there any specific environmental requirements like having an SSL certificate on my Aware IM server, a particular version of Java on the machine that is not delivered with Aware IM or anything else that I should know? The documentation and forum discussions do not cover this, so I am thinking NO, but...

In the SMTP Diagnostics, I separately check whether SSL is required by the mail server and enter the port. I do not see this in SystemSettings. Does Aware IM or the underlying layers infer this from the port (e.g. 465=SSL required, 25=No SSL required)? Does it try to do a POP login before logging into the SMTP server? This is another option in the SMTP Diagnostics, which apparently some mail servers require, though neither gmail or yahoo did.

Thanks for your help...

aware_support

...and I can confirm that the e-mail is actually sent

So the e-mail WAS actually sent by Aware IM?

gerber1

No, the SMTP Diagnostics was able to send emails using the same settings with which the Library app could not. Telnet works; SMTP Diagnostics works. Library/aware IM did not.

gerber1

Try using Telnet to ping the above server on the above port. If Telnet cannot do this, it will be an independent proof to you that the details are invalid. If Telnet can ping and Aware IM cannot, then it's an Aware IM problem. But I doubt it because there are many people successfully using this feature.

Well, Telnet worked and SMTP Diagnostics was able to send e-mail, so you said it would be an Aware IM issue. What's next?

Thanks in advance.

mjshen

I have the same problem. In Aware IM Server log, there were error message:

Send failed exception thrown Sending failed;
nested exception is:
class javax.mail.MessagingException: Unknown SMTP host: ctt.bdx.com;
nested exception is:
java.net.UnknownHostException: ctt.bdx.com
Next exception is javax.mail.MessagingExceptionUnknown SMTP host: ctt.bdx.com;
nested exception is:
java.net.UnknownHostException: ctt.bdx.com
Next next exception is java.net.UnknownHostException ctt.bdx.com

I ping the SMTP host ( ctt.bdx.com ) that shows it works well. I also can send email from a Linux box using 'mailx' command through that SMTP without any problem.

Does AwareIM need any special setting for connecting to SMTP?

I am using Build 1427.

Thanks,

aware_support

We'll check it out. I'll be very surprised if it's Aware IM problem, but we'll check it out...

aware_support

This is the message to gerber1

We need the password to your e-mail account in order to check it out. The diagnostics above has all the details except password. Please send it to support@awareim.com

aware_support

We were unable to connect to the host smtp.att.yahoo.com in Telnet using port 465 or 25

gerber1

Here is what I get from AbsoluteTelnet v 9.18:

Connecting to smtp.att.yahoo.com:465
attempting 98.139.221.42:465... Success!

AS I indicated previously, SMTP Diagnostics was able to send email with the same settings and password.

I would like to see what your results looked like.

I'll contact you offline.

gerber1

I thought I should close this discussion with a conclusion.

There were at least two issues here.

First, the attempts to connect to this Yahoo, US based server from Australia were all unsuccessful, even though using Telnet and SMTP Diagnostics from within the US worked. Perhaps there is some type of intentional block due to Yahoo servers designated for Australia or some faulty hostile IP block or something.

Second, Telnet connectivity, even when it works, as it did in my case, is not sufficient to conclude that Aware IM's Java mail implementation will be able to use the server with or without SSL. Once I switched to another hosted mail server we use, it worked perfectly.

All is well.

yuri.rj

Any solution on this case?