Logging to a file

RLJB

I have some users complaining of being "unable to connect" ... they usually tell me this about a day after the fact eg "I couldn't connect about 2 times yesterday" - sometimes if I'm lucky and they give me a time.

Is there anyway to have the logging written/saved to a .txt file (especially just for a single business space) so I can then download/open that file and review it a day later?

ACDC

In most cases this only happens when the clients connection to the server fails to connect. So maybe it has to do with issues in their network environment

RLJB

Yes - that was my immediate thought too, but no.

With some investigation I discovered we were causing this ourselves, by importing a business space from our dev server (running Aware V5.1) to our prod server (running V4.95).

This caused the prod server to become unstable when we were putting a business space into test etc. We upgraded the prod server and the problem is gone.

LESSON: Keep the versions on your dev and prod boxes in sync to avoid this type of issue.

(I still think it would be helpful to have an option to log to a file and thus you can review it later in notepad or something)

ACDC

Yes I would imagine that could cause a problem

This has got me thinking, sometimes one forgets that when there is an upgrade all your client sites need to be upgraded as well, this could be costly if the client is unaware of this. (Does this go for run times as well -I suppose so)