Hi Chris,
This is actually for a spinoff company that focuses on a niche market (Performing Arts industry) where large numbers of smaller policies require automation economies of scale. I will be building it in a manner to be adaptable to more generic brokerages. When completed it will handle all aspects of client, policy and claims management.
A brief functionality summary is as follows:
Clients
· Full client listing with drill‐down to specific client details
· System to store and track all client info/data including profiles and policies
· Ability to enter unlimited contacts related to a client along with full contact information
· Track all two‐way client communications (letter, phone, email, meetings)
· Track third party communications (insurance company, claimant, bank etc…)
· Track any documents uploaded and attached to client file
· Clients may maintain their own profiles
· Clients may enter application forms online
· Simple policies are quoted instantly based on defined business rules and rate sheet formulae.
· Clients may accept proposals online via e‐signatures and make payments online if desired.
· Complex policies are routed for human interaction
· Clients may enter claims and monitor claims status
· Clients may print their own certificates of insurance based on system policy information and client entered data such as to/from dates, etc.
· Clients may make payments online for such things as Solo, Film and TV.
· Clients may amend their policies and make payments for amendments online.
· Print out binders
· Staff may review all system activities related to a client and their policies in a drill down
environment.
· Add unlimited locations with general info, inspection, coding and attachment tabs related to a client or a specific policy.
· Add unlimited searchable client notes
Policies
· Policy List – list of customer policies with drill down to policy details such as subscriptions, premiums, binder, payments and billing screen. Billing screen will show commission from insurance company along with individual producer commissions
· Underwriting Details – All background details related to a client including tabs: for brokerage, client, contacts, business operation, liability, claims, previous policy, misc remarks, attachments
· Risks Screen – All details required to assess insurance risk including tabs for buildings, contents, equipment, stock, other. Building tab: general, construction, renovations, fire, crime, occupancy, exposures, attachments, loss payees
· Schedule of Insurance – Editable grid showing all coverage elements of policy including description, misc, deductible, co%, limit, rate, premium. Ability to add template‐based coverages and options.
· Insured Parties
o Staff or client may print Certificates of Insurance on demand.
o Create auto‐populated, yet editable proposals based on various templates.
o Provide information to accounting for billing/accounts receivable
o Staff or client may print policy binders based on relevant templates.
o Solicit/Review/Compare quotes
o Document management system will permit inclusion of documents to clients such as
policies with ability to search for documents by category, title, keywords etc.
o Create ‘Invoice Request’ for such triggers as new policy, renewal policy, changes to
limits etc., Invoice requests may be emailed or printed. Payment of invoices will be
updated by simple checkbox so that clients with outstanding payments can be identified
at runtime.
o Ability to view complete client or policy claims list with drill‐down to claims details
showing all aspects of claim including progress status.
Action List ‐ list of any incomplete information related to the file with selectable options
such as reminders, email notifications and immediate resolution of item.
Input information related to TAM accounting activities such as payments received, client
credit holds, credit memos and other information that you would like accessible in
iPort™.
Additions to iPort functionality
· Modification to approach for deploying Certificates of Insurance to allow for interactive control of the certificate creation process so as to allow for staff approval of certificates prior to release of certificates to the client. Automation of processes will be utilized to achieve a simple, timely solution to the process of certificate release approvals likely utilizing email notifications and automated reply processing in addition to on‐screen approval pending lists.
· Enhancement to core iPort functionality to facilitate on‐screen live time screen prompts for events requiring immediate attention and ‘instant messaging’ capabilities added to allow logged in users including clients, staff and other user types to communicate in live‐time with each other. This approach will be particularly useful in providing live help to logged in clients and for staff to communicate with each other from locate locations without leaving the system and to potentially initiate system events based on ‘instant messaging’ requests.
Probably more than you wanted to know but just in case.
Cheers,
Pete
