Aware needs constant reinstall on VPS

kklosson

Greetings,

My Aware IM installation runs fine on a Windows 2008 VPS. However, it seems that if I shutdown the service at all, it will not restart because JBoss will not restart. After a full reinstall it starts fine. I understand this is something with the JBoss installation but I don't know the cause. Any thoughts?

himanshu

Hi,

Please del the tmp files from the Jboss server located in the Jboss/server/tmp/bas folder, it must help u.

or read for the same in the Jboss help.

tford

See Pete's post at the end of

itdeptcorp

We have been using Aware only in various Xen and or VPS environments.

We found that you first need to be logged in to console of the windows box, or confirm your not in multi-admin sessions.

Goto - Terminal Services manager, and connect to console instance.. That has helped us by pass the "Windows" update re-install several times

However, it does not always resolve the issue.. Were working on a script which will clear cache following start-up and would PM you when its out of Alpha

itdeptcorp

kklosson - We have the same issue now with 2008 R2 Windows installs in a VPS

We have tried all forum listed resolutions without any result.

1) delete the content of ...Tomcat/work/Catalina/localhost

2) The specific file that needs to be deleted to resolve the jboss not starting issue is the localDB.log file that can typically be found in the following folder: C:\AwareIM\JBoss\server\bas\data\hypersonic.

3) delete Jboss/server/tmp/bas folder

Re-Install seems to be the only working solution.

itdeptcorp

Ok here is some additional information after troubleshooting.

Test Server:

Windows 2008 R2 64bit, with 16gb MEM, 16 cores
Java 4 for Aware, Java 6 for Tomcat (due to need of agent)

After we began not begin able to start-up aware via the Configuration Panel. We installed as a service, restarted server and all came up fine.

So we decided to un-install the service and run startAwareIM.bat
and that again failed to start

So we then tried startAwareIMc.bat which actually began to start and we were able to see a JBoss error.

"Could not reserve enough space for object heap"

Tracing this back to other many known issues when Java 32bit and 64bit are trying to use UNDER 2gb limit (for 32) and above (2048 for 64)

Current Quick Fix:

We limited all JBoss, Tomcat and Aware to each 1024 megs until we find out if this is in fact an issue or we need to "tune" our Java "heap" sizes better

When we find solution we will post in Tips and Tricks