Email Intermittent Problems

paddo2002

I have been using awareim for a little over a year now. I am currently using version 3 and am reluctant to upgrade at the moment. My big problem is that I have email notifications that do not work. The rules appear to be correct, and I have had occasions when I do get an email notification, then I do the exact same thing for the next instance of the business object and the notification does not come.

I thought maybe I could schedule a process to check for the conditions in the business object and no emails at all. I think as a whole AwareIm is an excellent easy to use system and have been recommending it, but this email notification thing with its intermittent failings is really starting to wear me down.

As usual all help is appreciated.

Regards
PM

aware_support

Have you checked the LogViewer? It gives you a detailed breakdown of what's happenning with the rules.

paddo2002

I will give that a go.

paddo2002

Sorry support. I hate to be a pain, but I am not sure where the relevant logs are. I hit the logging button on the control panel and viewed the log. A lot of information there, but I don't think I am in the right place. Didn't seem to say much about the relevent BO or email for that matter.

Regards
PM

aware_support

You ARE in the right place. Please check the manual about the LogViewer and how to work with it. You can't be serious about complex Aware IM applications if you don't know how to work with the LogViewer.

The e-mail is sent using the SEND action, which is either part of object rules or a process. You need to find these rules(process) in the LogViewer and check why the SEND rule is not fired.

paddo2002

Hi support,
here is an extract from thelog. This is an instance when a rule should be sending the same notification to 2 users, because a new instance of the BO called Revision has just been created. The error log shows that the email address is invalid. Amazingly I use this address everyday. Also the second address is not mentioned in the error at all.

Another email has been sent correctly because the instance was also expired at the same time as being created. This rule is correct and did behave appropriately. The email address which this email was sent to was the ommitted adress from the rule above. Can someone please tell me what is going on??!??!??

INFO: UsersRequest.Controller linking RRS to SSSend failed exception thrown Sending failed;
nested exception is:
class javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for patrickmartin76@aapt.net.au
Next exception is javax.mail.SendFailedExceptionInvalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for patrickmartin76@aapt.net.au
Next next exception is javax.mail.SendFailedException550 5.7.1 Unable to relay for patrickmartin76@aapt.net.au
2009-03-06 14:01:19,852 ERROR LaboratoryManager#admin -Email was not sent because the following addresses are invalid patrickmartin76@aapt.net.au
2009-03-06 14:01:19,868 INFO LaboratoryManager#admin -Email with the subject: You have Documents for Review has been sent to [patrickmartin@envoi.com.au, patrickmartin@envoi.com.au] on 06Mar2009 14-01-14-233
INFO: UsersRequest.Controller running

Regards
PM

aware_support

Well, the error message is self-explanatory:

Email was not sent because the following addresses are invalid patrickmartin76@aapt.net.au

The e-mail address above is invalid - it is as simple as that. You need to check with your e-mail provider as to why.

technopak

Hi PM,

Could this be a 'normal' relaying problem rather than an Aware problem ?

I don't think there's anything invalid about the email address, but relaying emails is quite another issue.

You mention that you send to the failed email address every day. Do you send through the same ISP as your software is using ? Is your Aware application sending through a corporate mail server ? Some details on this will help trying to figure out what's happening.

It appears to me that whatever Internet connection service you're using Aware on, doesn't permit relaying emails to the failed address (and most probably that domain too).

Here's a Microsoft article about the error you are encountering http://office.microsoft.com/en-us/outlook/HA011128331033.aspx

Regards,

Peter

paddo2002

Hi Guys
and thanks for the input. that email address does work from any of the computers I use. Never had a problem with it. The other email address, if it is used with other users of the same domain produces the same message.

My question is, can anyone tell me exactly what is invalid? a bit more information from the log may have been handy like trying to connect to or failed to find or something like that.

The other question is if there are more than 1 email address being sent to, if one fails, does that mean both fail? the second email address that should have received that email isn't even featured in the error message and guess what. It didn't get the email?!?!? and it is on an internal email address. Actually it is the email address that is mentioned in the log below that received the second email... There is more to this problem than just an invalid email address! I don't know what though.

Cheers and thanks for the help

tford

I had an issue with GoDaddy and relaying a few months ago. They have an outgoing relay limit that is similar to what I think is what Peter is talking about.

Tom

aware_support

There can be many reasons for this. You relay server rejects the e-mail address - maybe it's not in the anti spam list. Just Google for "550 5.7.1 Unable to relay", which is the error in the log.

But the bottom line is - IT IS NOT Aware IM problem.

paddo2002

Thanks for all the comments and help.
I will see if I can get to the bottom of this.

Cheers
PM

paddo2002

Thanks all for the pointers. As you say. I tried it with different email addresses and it works. It is just that email address. There must be an issue with that as you say. Unfortunately for me, these are the 2 addresses that I have been testing everything with and it has been driving me crazy thinking it was my rule writing incapability!!!

Thanks all for the help

Cheers
PM