Document Management does not work for Excel docs

geoff

Document Management works fine for MS Word, but gives an error for MS Excel, in Config Tool/Test Mode at office and with Runtime version at customer site.

Error:
"Unable to initialise the document template. Please verify that the document type is correctly specified"

Document type is "MS Excel document" - I don't have the option of changing this.

Even when I simply open and save the document(s) without any alterations at all, I get this error! Like I said - works fine with MS Word, so I know I am at least pressing the right buttons.

Any help would be appreciated.

Thanks, Geoff

aware_support

Do you have MS Excel installed? If not, you must.

geoff

Yes, I am running MS Office 2003 Pro which includes Word, Excel, etc.

aware_support

Which Aware IM version is this? We can't find this error message in the current code base.

geoff

Developer Edition Version 3.0 (Build 1036)

aware_support

What is in the Tomcat Output window?

It is possible that the document contains references to objects/attributes that do not exist

geoff

No, all atributes exist - the document prints OK - it's just trying to make a change under Manage Templates that does not work.

Here are the keystrokes I am using (which works for MS Word docs):

Manage Templates
Edit [document.xls] - NEXT
Template File: Click to view document
Opn or Save? - OPEN
Document appears in Excel window. Edit as appropriate
Save it to c:/Temp as document.xls
Back to Template File: Click to change document
Browse and select doc in c:/Temp/document.xls
Open (nothing happens)
FINISH - Error appears

In Tomcat Output Window:

java.lang.Exception Invoke of: Open

Source: Microsoft Office Excel

Description: '..\Tomcat\temp\rep32916.tmp' could not be found. Check the spelling of the file name, and verify that the file location is correct.

If you are trying to open the file from your list of most recently used files on the File menu, make sure that the file has not been renamed, moved, or deleted.

ActionErrorException thrown with error key error.udd.invalidFormat

com.bas.webapp.actions.e

at com.bas.webapp.actions.UDDAction.a(Unknown Source)

at com.bas.webapp.actions.UDDAction.do(Unknown Source)

at com.bas.webapp.actions.UDDAction.new(Unknown Source)

at com.bas.webapp.actions.UDDAction.finish_onClick(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.cc.framework.adapter.struts.ActionUtil.handleFormAction(Unknown Source)

at com.cc.framework.adapter.struts.FWAction.handleFormAction(Unknown Source)

at com.cc.framework.adapter.struts.ActionUtil.execute(Unknown Source)

at com.cc.framework.adapter.struts.FWAction.execute(Unknown Source)

at com.cc.framework.adapter.struts.FWAction.execute(Unknown Source)

at com.cc.framework.adapter.struts.RequestProcessorUtil.processAction(Unknown Source)

at com.cc.framework.adapter.struts.FWRequestProcessor.processActionPerform(Unknown Source)

at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)

at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:415)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)

at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)

at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)

at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)

at java.lang.Thread.run(Unknown Source)

geoff

Hi Support: Any progress on this?

aware_support

Sorry, we have been too busy working on the new version. If this problem is critical for you please purchase a support ticket.

aware_support

The problem has been fixed in build 1044