Support,
It appears that Aware somehow ties up an email address once it has been used in Incoming Email settings of System Settings. This seems to be true even after that email address has been cleared from the system settings.
Here are the steps I took to identify the issue:
1- set up new email address on server called sendtoaware@myserver.com
2- logged into sendtoaware@myserver.com via webmail to ensure it works OK
3a - Start AwareIM Server.
4 - Login to an AwareIM app & input System Settings Incoming Mail info for sendtoaware@myserver.com
5- repeat step #2 -- can NOT login via webmail now. This is expected behavior since AwareIM seems to have the email address locked in some way.
6- clear the System Settings Incoming Mail setting that were input in #4. At this point I would expect to be able to repeat #2 & be able to login via webmail. Note that the AwareIM server should still be running.
7- Repeat #2. -- can NOT login via webmail even though settings for sendtoaware@myserver.com have been cleared from System Settings.
8- Shut down the AwareIM server. Open AwareIM Server.
9- Repeat step #2 -- CAN now login again to sendtoaware@myserver.com via webmail.
The main question I have right now is how would I temporarily turn off incoming email monitoring in an active AwareIM application on a server that runs 24/7?
As a side note, it would be VERY helpful if the log messages for connecting to incoming email could include 2 additional pieces of info:
a- BSV that it driving the incoming email process
b- email address that is attempting to be logged in to
When trying to problem solve incoming or outgoing email issues, the lack of these 2 pieces of info makes problem solving tougher when you are running multiple AwareIM applications at one time -- including test servers.
Thanks!
Tom
