Publishing Problem: No Admin Access

eyeargan

Well, I am still trying to publish this app.
I have made it to the login screen using

http://localhost:8080/AwareIM/logonOp.do?domain=Test

Using Admin/Password however I get error:
'Invalid credentials or access denied. Please try again.'

Until now, I have only been using this in test mode.
I do not have any live data in this business space.

I thought Admin/Password was the default access...

Any thoughts?

pbrad

Hi, username and password are case sensitive, that may be your problem.
cheers,
Pete

eyeargan

Nope.

"Aware IM creates one default user of the Configuration Tool during installation. This user has the predefined login name “admin” and the predefined password “password”. "

Based on this from the help page, it seems lower case is required.
I have tried both, however and neither are accepted

pbrad

Hi,
Support are much better at this than I am but they won't be online for some hours yet so I will see if I can help. I mentioned the case sensitive issue because you showed it in Uppercase but you have checked that.

Working our way from obvious to less obvious, are you remembering to check off the checkbox for test mode? Have you tried logging in using a hardcoded url?

http://localhost:8080/AwareIM/logon.do?actionMethod=commit&domain=Test&username=adminr&password=password&testingMode=on

aware_support

Please try Pete's URL (except that testingMode should be off). If this doesn't work let us know. Our test cases work fine. Check the output of Aware IM Server and Tomcat when access is denied. Are there any error messages there?

eyeargan

I have tried Pete's URL (testing mode=off).
Results are the same - meaning....

From:
logonGuest.do?domain=Test

I arrive at my Guest perspective.
Menu Items: Login Register

At first, Register showed a box with only Create and Back, but no fields.
I went to BO Forms and made the Register New User form available to Guest and I went to Access Levels to make Member fields Full Access (for now).

POTENTIAL BUG: My fields ONLY APPEAR when I specifically make them available at the ATTRIBUTE level, not at the OBJECT level.

Result: Now the Register form appears correctly.
Fields: LoginName, Password (2x)

BUT, after entering registration info SOMETHING STRANGE happens:
The banner of my page disappears, but the registration page remains, with the second Password field blank. Each time I fill out the form and click CREATE, it returns to this same point.

If I click Login, I receive a message: Changes to the form have not been saved and will be lost if you proceed. Do you want to proceed?

If I click OK, the Login page appears (still no banner).
When I enter information here, this screen also continues to repeat itself.
No error in the status line on the bottom.

TO TROUBLSHOOT ALL THIS:
I created a query to show all SystemUsers and I placed the Query output on the Main Guest page and granted Access to the query to Guest user.
The results of the query show three admin members (the ones I am creating).

But still the system will not let me past the repeated logon page.

I'm baffled....

aware_support

The problem is that there is some error message which is not being shown to the user during self registration (we are working on this bug now). This is probably an error caused by rules. Have a look at the Aware IM Server output, Tomcat output and Log Viewer - you will probably find some errors there that would explain what's going on.

eyeargan

Still no luck.
Finally I had the idea to create myself a "backdoor" in the form of a menu item on the Guest menu to Register a New Regular User (Administrator).

From logonGuest.do I enter the info.
Then the bannner disappears and a new form requests that I "Retype password."

Each time I retype the password, the same form appears.....
Endlessly.

This morning, I created a new business space with nothing in it.
Obviously, this one works as you would expect.

I can send you the error text, but I have no idea how to interpret it.
To what address should I email it?
Thanks

aware_support

Please send it to support@awareim.com. You can also send your BSV file with the detailed explanation of steps that we should perform in order to reproduce the problem.

eyeargan

Here is the output from AwareServer:
Access to business object BAS_UserDefinedDocument is denied

Unable to find ThisRegularUser.LoginName in aggregate operation COUNT

Unable to find ThisRegularUser.ID in aggregate operation COUNT

Unable to find ThisRegularUser.LoginName in aggregate operation COUNT

Unable to find ThisRegularUser.ID in aggregate operation COUNT

Unable to find ThisRegularUser.LoginName in aggregate operation COUNT

Unable to find ThisRegularUser.ID in aggregate operation COUNT

Unable to find ThisRegularUser.LoginName in aggregate operation COUNT

Unable to find ThisRegularUser.ID in aggregate operation COUNT

2007-03-08 09:05:08,992 Test#guest -17

2007-03-08 09:05:09,013 Test#guest -17

2007-03-08 09:05:09,013 Test#guest -23 Creating business object RegularUser

2007-03-08 09:05:09,210 Test#guest -17

2007-03-08 09:05:09,211 Test#guest -23 Starting execution of rules when creating business object RegularUser 727

2007-03-08 09:05:09,242 Test#guest -16 Finished execution of rules when creating business object RegularUser 727

2007-03-08 09:05:09,243 Test#guest -17

2007-03-08 09:05:09,244 Test#guest -16 Finished creating business object RegularUser

2007-03-08 09:05:09,244 Test#guest -17

eyeargan

The only rule in RegularUser is the standard Unique LoginName rule.

aware_support

You have minimal level of logging turned on for the log viewer and so the output is not detailed enough. However, I suspect that it's OK.

Can you send us your BSV file and describe how we can reproduce the problem?

eyeargan

TomCat Ouput:
Connecting to server localhost at port 9000

Successfully created a connection to the server

Setting session timeout to 1800 seconds.

Painter returned no element: com.bas.webapp.cc.r
Painter returned no element: com.bas.webapp.cc.j
Painter returned no element: com.bas.webapp.cc.r
Painter returned no element: com.bas.webapp.cc.j
Painter returned no element: com.bas.webapp.cc.r
Painter returned no element: com.bas.webapp.cc.j
Painter returned no element: com.bas.webapp.cc.r
Painter returned no element: com.bas.webapp.cc.j

Calling BAS server

Server request completed

Starting Next page: stack is null

Next page: stack is empty

Next page: transferring to page /inputEntity.do?actionMethod=displayForm&formInfo=-1%40%40RegularUser%40%40null%40%40null%40%40-1%40%40null%40%40-1%40%40null%40%40false%40%40null%40%40null%40%400%40%40n&processFrame=null&statusString=status.objectCreated&actionCallStack=null

Connecting to server localhost at port 9000

ActionErrorException thrown with error key error.basserver.access

com.bas.webapp.actions.d

at com.bas.webapp.actions.b.a(Unknown Source)

at com.bas.webapp.actions.NewUserAction.goto(Unknown Source)

at com.bas.webapp.actions.InputEntityAction.create_onClick(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at com.cc.framework.adapter.struts.ActionUtil.handleFormAction(Unknown Source)

at com.cc.framework.adapter.struts.FWAction.handleFormAction(Unknown Source)

at com.cc.framework.adapter.struts.ActionUtil.execute(Unknown Source)

at com.cc.framework.adapter.struts.FWAction.execute(Unknown Source)

at com.cc.framework.adapter.struts.FWAction.execute(Unknown Source)

at com.cc.framework.adapter.struts.RequestProcessorUtil.processAction(Unknown Source)

at com.cc.framework.adapter.struts.FWRequestProcessor.processActionPerform(Unknown Source)

at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)

at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:415)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)

at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)

at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)

at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)

at java.lang.Thread.run(Thread.java:552)

Painter returned no element: com.bas.webapp.cc.r
Painter returned no element: com.bas.webapp.cc.j

aware_support

Tomcat says that it is "access denied" error. You would have seen this red error message on screen had it not been for that bug I was talking about.

As to why the access denied error happens - you can save us both a lot of time in writing these messages if you send the BSV and describe how to reproduce the problem (if you are worried about confidentiality - we never disclose configurations or data of our clients or use them in any other way)

eyeargan

No, I am not worried about confidentiality.
I was just testing my email from this location.
I will send you the bsv right now.

Thanks in advance.

Erik

eyeargan

Please confirm receipt....

eyeargan

Hi,

I'm not sure about email from here, so please confirm that you received my bsv file.

Thanks,
Erik

Feeldabuzz

Might be worth giving them a few hours to get up ????

Its about 2am in Australia !

eyeargan

Well, according to the earlier posts, my awaresupport contact seems to be sending things with this timestamp:

Posted: Mon Apr 02, 2007 1:29 pm

But thanks for the tip.

eyeargan

OK,

I have managed to get around this problem.

After reading through the logs, I sort of worked out that there was a accesslevel problem. I made myself another backdoor so that I could log in as a Member2, then upgrade my accesslevel to Administrator.

Voila!

Now I have to do it all over again when I migrate from the test machine to the server.....

I still don't get why the system failed to accept my initial login as admin/password