Export Data function does not work from remote Configuration Tool

nhofkes

Build Number	Database	OS
3534	MariaDB 12	Windows 11 (local) / Windows Server 2016 (AIM Server)

What I did…

I tried to export data from an existing Business Space using the stand-alone Configuration Tool running on my local computer, using the ‘Export Data’ function from the File menu.

What I expected to happen

Data exported to local .zip file

What happened

Error message, see screenshot below:

On the server, the Server Output log shows the following error message:

Server encountered an exception Unable to create export directory

I tried this both with a Business Space under Test and with a Business Space in production, the result was the same.
When doing the same from the Configuration Tool on the server (i.e. started from the Aware IM Control Panel), it worked fine. Therefore, it seems that exporting data when running from a remote computer does not work.

customaware

I notice you state Build 3534. How come?

The latest Build on the Documentation Site is 3530. 😳

nhofkes

Yes, I am working with a patch version labeled “Patch 3 build 3534”. This is not yet officially released. This version sort of solved the bug described in this post, although there are still some issues with sending emails if the OAuth AccessToken expired.

nhofkes

I tried it again with v10.1 build 3726, but I get the same errors as before. Apparently the export is made by the server and not the configuration tool, and I can understand that the server does not have access to the remote computer’s file system. It may be better to disable the Export Data menu item in the stand-alone Configuration Tool.

nhofkes

This is supposedly fixed in build 3735, but unfortunately doesn’t work yet (at least on my computer). Below a screenshot of the dialogue that I get when I choose the Export Data menu option. It doesn’t have the field to enter the export file name. By comparison, I added below the same dialogue from the Config Tool on the server.

Standalone Configuration Tool:

On Server:

Unsurprisingly, after clicking OK, there is an error. In the Server Console this is:

Server encountered an exception Unable to determine file path where to save the export file/no Tomcat

In the Config Tool, the following message appears:

And in the System Output of the Config Tool the following stack trace:

java.lang.Exception: Internal problem 148, please report to Awarwsoft

at com.awaresoft.awareim.configtool.commands.DatabaseExportCommand.execute(Unknown Source)

at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)

at java.base/java.lang.reflect.Method.invoke(Method.java:580)

at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:56)

at org.eclipse.e4.core.internal.di.InjectorImpl.invokeUsingClass(InjectorImpl.java:299)

at org.eclipse.e4.core.internal.di.InjectorImpl.invoke(InjectorImpl.java:233)

at org.eclipse.e4.core.contexts.ContextInjectionFactory.invoke(ContextInjectionFactory.java:174)

at org.eclipse.e4.core.commands.internal.HandlerServiceHandler.execute(HandlerServiceHandler.java:165)

at org.eclipse.core.commands.Command.executeWithChecks(Command.java:488)

at org.eclipse.core.commands.ParameterizedCommand.executeWithChecks(ParameterizedCommand.java:485)

at org.eclipse.e4.core.commands.internal.HandlerServiceImpl.executeHandler(HandlerServiceImpl.java:204)

at org.eclipse.e4.ui.workbench.renderers.swt.HandledContributionItem.executeItem (HandledContributionItem.java:444)

at org.eclipse.e4.ui.workbench.renderers.swt.AbstractContributionItem.handleWidgetSelection (AbstractContributionItem.java:475)

at org.eclipse.e4.ui.workbench.renderers.swt.AbstractContributionItem.lambda$2 (AbstractContributionItem.java:497)

at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:91)

at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4338)

at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1214)

at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4136)

at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3724)

at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$5.run(PartRenderingEngine.java:1151)

at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:339)

at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1042)

at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:153)

at org.eclipse.e4.ui.internal.workbench.swt.E4Application.start(E4Application.java:165)

at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:219)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:149)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:115)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:467)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:298)

at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)

at java.base/java.lang.reflect.Method.invoke(Method.java:580)

at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:627)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:575)

at org.eclipse.equinox.launcher.Main.run(Main.java:1431)

at org.eclipse.equinox.launcher.Main.main(Main.java:1403)

aware_admin

The absence of the file path is intentional - the file will be saved on the server and you will be able to download the results. However, it appears that there is a problem with creation of the folder on the server. We will be investigating this and let you know. What is your server - LInux or Windows or Mac?

nhofkes

aware_admin The AIM server runs on Windows Server 2016.

aware_admin

This is now fixed and the fix will be available in the next build