Configurator not starting

jannes

We are experiencing an issue with the AwareIM Configurator on Windows server.
It doesn’t show up when clicking the yellow / green button in the AwareIM Control Panel.

We didn’t change anything. It appears suddenly.
Rebooting the server didn’t help.
The server and Tomcat appear to be running correctly, but the Configurator does not start from the AwareIM Control Panel.

Environment:
AwareIM installed on Windows Server
AwareIM Server: running (status OK)
Tomcat: running (status OK)
Configurator: shows “Started” in the Control Panel
Java: bundled JDK in D:\AwareIM\JDK
Web access works normally

Web access:
Externally we access the system via: https://cloud.fintechpeople.nl:8444/AwareIM
Locally on the server we access the admin login via: http://localhost:81/AwareIM/logonAdmin.html
This works correctly.

I’m wondering why there are messages in the control panel: “Unable to determine business space version for user”. Is this related to this issue ?

Problem:
When clicking Start Configurator in the AwareIM Control Panel:
No second Java process appears
No Configurator window opens
Only the Control Panel remains running

On another server with the same setup we normally see two AwareIM icons in the taskbar (Control Panel + Configurator). On the problem server we only see one icon.

Diagnostics performed:
We checked Java processes using:
D:\AwareIM\JDK\bin\jps -lv
Before and after clicking Start Configurator.
Result:
No additional Java process is created.

We also verified that the web server works locally and the admin login page opens.
UIConfig.props (problem server):
HostServer=localhost
HostServerPort=9000
WebServer=localhost
WebServerPort=81

OperationMode=http://localhost:81/AwareIM/logonAdmin.html
This appears correct because the local admin URL works.
We compared this with another working server where the Configurator starts normally. The configuration is almost identical (except that the working server uses port 80 instead of 81).

Batch script used to start the Control Panel (startAwareIMc.bat):
cd d:\AwareIM\bin

set JAVA_HOME=..\JDK
call setenv
%JAVA_HOME%\bin\java -Xmx192m -Xms20m -cp %CLASSPATH% com.bas.controlcenter.ControlCenterApp -c

The Control Panel itself starts correctly.
However, the Configurator window never appears.

Questions:
What conditions must be met internally for the Configurator to start from the Control Panel?

Does the Configurator require a successful connection to a specific port (e.g. JMS broker on 61616) before opening the UI?

Are there logs or diagnostics that show why the Configurator start is aborted?

Could this be related to a mismatch between server ports and the values used by the Control Panel?

Any guidance on how to diagnose why the Configurator does not start would be greatly appreciated.

Kind regards,
Jannes

Jaymer

Is IIS running on port 80?

joben

These are the first steps I would take based on the information given:

Do you get a different result if you right click the Config Tool.exe and run it as administrator?
Can you see any processes already using port numbers that should be reserved for AwareIM?
I recommend using tcpview.exe that you can download from live.sysinternals.com.

kklosson

I pasted your post into MS Copilot (or pick your AI) and it gave a lot of things you can consider. I’ll leave it to you to do so if you choose, but it did provide some thoughts.

jannes

Thnx replying!

I asked Himanshu to assist. He did the job very well!
So it’s solved, but I didn’t ask how he fixed it ..

customaware

Not sure it is related but we have been having all manner of intermittent problems with the Control Panel starting reliably. Sometimes is is ok starting every time for days. Then for no apparent reason…. Will not show Aware IM Starting…. Will only show Starting and hangs.

Sometimes, but not always, it can be rectified by deleting the workbench.xmi file in this folder ….

C:\AwareIM\ConfigTool\eclipse\workspace.metadata.plugins\org.eclipse.e4.workbench

Other times…. I can try 100 times over many hours without success. Completely shutting down the machine does not seem to make any difference.

But weirdly….. come back in a few hours and all is good again.

It is very strange but absolutely infuriating…. waste so many hours. :-(

customaware

Himanshu…..What did you do?
Very curious if it is related to my issue.

himanshu

customaware

Hi Mark,
Yes, these issues can be quite frustrating. I was able to resolve it by resetting the config .ini file, which appeared to be the root cause in my case.