Problems with connection to AwareIM Licensing Server

nhofkes

Yesterday (Friday 6 March) I received an alert email from AwareIM:

There is a connectivity problem with the licensing server. The softwre will stop working in 5 days . Please check your Internet connection. If it is working fine NOTIFY YOUR SERVICE PROVIDER ASAP.

Is this due to a specific issue on my own server or is there are a general connectivity problem with the AwareIM licensing server or (as earlier) the Cloudflare services?

I should note that I recently changed my server structure: I installed an additional Linux server which has NGINX running and this server is now acting as the reverse proxy server for the Windows server on which AwareIM is running. Consequently, I changed the domain name to point to the reverse proxy server instead of the Windows server.

However, from the Window server I can make connections to other websites using http and https, so it does not seem that there is connectivity problem from my server, with regard to outgoing connections.

kklosson

I doubt the community has the chops to help with this and recommend you tag @aware_support3 to get their attention, although II think they monitor Problem Reports pretty closely. This appears to me to be part of the licensing server’s internal controls.

aware_support3

nhofkes i checked the server logs and you server gained a connection yesterday.

When you were setting up NGINX did you have your server down (or disconnected from the internet) for a period of time? If the license server doesn’t hear from your server for a period of time it will send you the email above.

nhofkes

aware_support3 I am glad to hear that my server gained the connection again.

It’s very well possible that my server was down for some time while I was busy with setting up NGINX, although I don’t think that it was very long.