I think the Reporting capabiltiy needs further development in general. A while back I asked Support about this and they currently use an old version of Jasper Reports, so maybe updating to the newer version would add much richer features. In products ike MS Access the reporting capability has much greater flexibility.
IF you currently deploy on SQL server 2005/08 you can always try out their web reporting options, Reporting services (SSRS), BIDS and Report Builder and very rich in functionality but are outside of AWAREIM but give you and the customer greater flexibility and ease of use. But of course SQL Server is ££! There are also other Java/open source reporting options like JasperSoft or OpenI, BIRT (bit similar to BIDS and SSRS), Open reports, some of this may depend on where you deploy AWARE.
Support - any thoughts on where you might be going on the reporting side ?