Config Tool - still not working

sumbrawd

Hi,

I have the AwareIM Server running on a Linux system inside my work network and I'm trying to connect to the server using the Configuration Tool from my windows system.

I've changed the BASServer.props file and I've also changed the UIConfig.props file - still no luck. I've tried server name and server ip. I've also taken out the root password on the server to see if that would help. The server starts fine and I can use the Configuration Tool locally on the Linux server.

I've gone through the Forums here and I see that the same problem has been reported by other users - it's the exact same error message in the Problem Report forum with JMS connections.

What am I missing?

Thanks,
Stef

aware_support

This could be an issue described in the Installation Guide. Have you read the "Running Configuration Tool on a separate machine" section? Here is an extract:

Note: If Aware IM Server is running on the Linux or Mac OS X machine make sure that the file etc/hosts has the following entries:
127.0.0.1 localhost
x.x.x.x serverName

where x.x.x.x is the IP address of the server where Aware IM is running and serverName is the network name of the server.

Additionally if you are running the remote Configuration Tool from a Linux or Mac OS X workstation make sure that the etc/hosts file of each workstation has the same entries as
the etc/hosts file on the server.

Have you checked for this issue?

aware_support

Further to my previous reply. When you make changes to etc/hosts file either on the server or on the client you must REBOOT the corresponding machine.

sumbrawd

I did check this before posting my original message and the hosts file is updated on the Linux server side. The system has two network cards and both IPs are in the file.

I followed all of the instructions in the guide as you've mentioned - especially the running config tool on a seperate machine.

Stef

aware_support

Could you please send the following to support@awareim.com

1) Your BASServer.props file on the server
2) Your UIConfig.props (in the BIN directory on the CLIENT)
3) Your etc/hosts files both on the server and on the client
4) The full error message you are getting