Server/Firewall Question

GregH

We have a dedicated hosted server that is behind a firewall and is NAT'd public IP to a private IP. Is their any issues with Aware being setup like this? I cannot access the server via http://publicip.com:8080/AwareIM/logon.jsp but I can access the server from inside the firewall using http://privateip.com:8080/AwareIM/logon.jsp

Could this be a firewall issue?

aware_support

You have to map port 8080 on the server with the public IP address to the machine with the private IP address. This way the firewall will route all requests to publicip:8080 to the private IP. And then you will be able to access both the public server outside the firewall and the private server inside the firewall.

GregH

Ok I had the firewall setup correctly. Looks like the company we use for our dedicated server blocks port 8080 globally. How many different places do I need to change the port 8080 to something else to get around this?

aware_support

The file to change is server.xml located in AwareRoot/Tomcat/conf. Search for 8080 and change the line starting with
<Connector port="8080"

You may also want to change the UIConfig.props file located in the BIN directory to include the following line:
OperationMode = http://localhost:portNo/AwareIM/logonOp.jsp

This only affects where the Configuration Tool goes when you press the Operation button. The main change is the first one - it will force Tomcat to listen to a different port.