DISPLAY MESSAGE ASYNCH not playing well with

BLOMASKY

Here is my Process:

I have DISABLED the Display Message ASYNCH. Now, when I run this procedure, I get the "busy" box in the middle of the screen for 5-6 seconds while "phase2" process runs, then I get the msg telling me how many emails have been sent. All is good.

HOWEVER, if I ENABLE the line with the ASYNCH message, that is displayed, and there is NO busy box and the last DISPLAY MESSAGE is NEVER displayed.

Is this intended behavior?

Bruce

BenHayat

Async Display should be (if you want to use it) the LAST item in that process. Anywhere else, it will cause problems. Best not to use it. If you put it in the middle of a process, any lines after that message, gets out of whack.

PointsWell

BenHayat wrote
Async Display should be (if you want to use it) the LAST item in that process. Anywhere else, it will cause problems. Best not to use it. If you put it in the middle of a process, any lines after that message, gets out of whack.

Also it doesn't play nice with multiple Async messages. It will only play the last message (or the first, I can't remember from my playing with it)

BenHayat

PointsWell wrote
BenHayat wrote
Async Display should be (if you want to use it) the LAST item in that process. Anywhere else, it will cause problems. Best not to use it. If you put it in the middle of a process, any lines after that message, gets out of whack.

Also it doesn't play nice with multiple Async messages. It will only play the last message (or the first, I can't remember from my playing with it)

Bottom line, "Don't use it". 😃

BLOMASKY

How about if Aware fixes it? There are times I want the user to see when a process starts, and when it ends, without having to click something.

Bruce

BenHayat

BLOMASKY wrote
How about if Aware fixes it? There are times I want the user to see when a process starts, and when it ends, without having to click something.

Bruce

I had reported this back in 2016 [and was never fixed] and had helped others diagnosing strange behavior due to the existence of Async Message in a multi line process.

If you can get support to fix it, more power to you.

BLOMASKY

I don't have any more power than anyone else, but perhaps if Vlad keeps seeing messages that this is broken he will be more motivated to fix it.

Bruce

Jaymer

We had a Q at the Conference and "DISPLAY MSG ASYNC" was Vlad's answer.
When I got home I tried it and it was NOT the answer.

Here's what I needed.

1) I have a way to send a Twilio SMS message to a Lead via Aware process & java API.
The API takes a SMS record, sends it, and posts a transaction id/confirm from Twilio into that record.

2) A person replies to a SMS they just got on their phone.
Twilio calls a REST Webhook thats running ON MY SERVER.
REST receives a reply and a Notification signals a process to start, which reads Twilio data and adds that reply to the SMS table.

This is all good, but the ISSUE is How to tell the salesman sitting at his desk that a SMS msg just came in.
ONE WAY is to continually hit the database every 15 seconds and display a badge. (big server, lots of users, multi-tenant - NOT appealing)

Whats needed is to allow the DISPLAY MESSAGE function to send an ASYNC message to a current user in the system "You received a SMS message"... even if it has to wait until that user contacts the server the next time.
We have MQSERIES messaging now - this could just Q the message internally and deliver it the next time that user contacts the server.

At the conference, Vlad said this would work, but its a misunderstanding - because it has to come from the server to a LIRU's screen. This PUSH notification would be much better than polling the db constantly.

BobK

Jaymer wrote
This is all good, but the ISSUE is How to tell the salesman sitting at his desk that a SMS msg just came in.

Why not resend the SMS msg to the salesman's phone?

ACDC

custom notifications using EXEC_SCRIPT could be the answer , check Henriks example:

https://forum.awareim.com/d/9174/1&hilit=EXEC_SCRIPT#p41094

Jaymer

thx BobK
yes, thats what I'm doing now.
2 issues: We pay for an additional text msg for the outbound "repeat" msg, &
the next msg comes to the Agent's phone alright, but now says "(from BobK) Yes, I can meet for lunch".
And since it came from his own Twilio #, it will not be in BobK's msg thread.

thx ACDC
that is VERY cool, but its basically a improved DISPLAY MESSAGE command for notifications from your own local running processes/rules to your own terminal.
I need to DISPLAY to another user's terminal.

ACDC

I need to DISPLAY to another user's terminal.

apologies I never saw that.
I don't think that's at all possible without setting up a background process that is fired by an event when the user logs in.

This could done by adding a process to the "run command after startup " option on the visual perspective startup. But that would only work when the user logs in. Also, there is a "run background process " just under that option - this is used in the CRM example to run the Instant Message feature in the CRM example, it does come with some overhead but it is minimal (In fact you could message the user using the instant message example)

Alternatively adding Google Cloud Messaging by adding AWAREIM PUSH NOTIFICATIONS seems like an option - Its FREE , I have never used this option but it is on my to-do list.

Also to get push notifications to the desktop https://onesignal.com/ seems to have a better solution via their rest API , probably better than the Google option

rocketman

Asynch is broken for me too.

It was a simple thing. I have a process which can take up to a minute to place a query on screen and I just wanted to pop a message up saying "This may take a while - please be patient" When I use DISPLAY MESSAGE - everything works fine but when I use DISPLAY MESSAGE ASYNCH - the query results never show up.